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- Tasks: Support customer operations and build strong relationships from enquiry to post-installation follow-up.
- Company: Join Domino Printing Sciences, a leader in sustainable packaging and coding automation.
- Benefits: Enjoy 25 days holiday, a bonus scheme, medical insurance, and a green car scheme.
- Why this job: Make a real impact on customer success while developing your career in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and a growth mindset are essential.
- Other info: Be part of a collaborative team that values diversity and recognises your contributions.
The predicted salary is between 30000 - 40000 ÂŁ per year.
In the Customer Success Coordinator role, you will play a central part in supporting customer operations from initial enquiry through postâinstallation followâup. This includes coordinating capital equipment requests, managing transactions and data within CRM and ERP systems such as Salesforce and Oracle, and ensuring seamless collaboration with internal teams across Sales, Services, Aftermarket, and Technical Solutions.
You will engage with customers to build strong relationships, gather key information, and provide effective issue resolution by managing complaints and service needs through to completion. The role also involves handling contract administration, supporting order processing for the Aftermarket team, and maintaining adherence to processes and controls to ensure JâSox audit compliance. Additionally, you will contribute to continuous improvement efforts by working with other Coordinators to identify, agree, and implement enhancements to existing workflows.
Alongside operational responsibilities, you will help drive the growth of Customer Success by conducting onboarding and satisfaction calls, proactively following up on NPS feedback, and ensuring customer needs are addressed or routed to the right teams. You will actively promote Aftermarket Products and Advanced Services, helping to identify new leads and opportunities, and collaborate with Sales and Marketing on potential promotional campaigns. Throughout all activities, your focus will be on championing customer success, ensuring that every decision and action contributes to a positive and valuable customer experience.
Other duties may arise as part of the evolving needs of the team, requiring adaptability and a customerâcentric mindset. We are a highly successful company, we're large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
About You
- An enquiring mind with a desire to learn
- Customer service and success experience
- Outstanding customer service skills
- Commercial mindset
- An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g. Oracle, Salesforce)
- Project Management and/or Data Management experience
- Excellent written and verbal communication skills
- Strong organisational skills with an eye for detail
- Proven experience of prioritising a busy workload
- A growth mindset and willingness to embrace change
What You Can Expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cuttingâedge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it's not just about the work we doâitâs about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Customer Success Coordinator in London employer: Domino Printing Sciences
Contact Detail:
Domino Printing Sciences Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Coordinator in London
â¨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. Ask them about their experiences and any tips they might have for landing a role at Domino. Personal connections can make all the difference!
â¨Tip Number 2
Prepare for the interview by researching the company culture and values. Understand how Domino champions customer success and think of examples from your past that align with this. Show us youâre not just a fit for the role, but for the team!
â¨Tip Number 3
Practice your communication skills! As a Customer Success Coordinator, you'll need to engage effectively with customers and internal teams. Role-play common scenarios with a friend to boost your confidence and refine your approach.
â¨Tip Number 4
Donât forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us youâre genuinely interested in the role and the company.
We think you need these skills to ace Customer Success Coordinator in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your relevant experience with CRM and ERP systems like Salesforce and Oracle, and showcase how your skills align with our focus on customer success.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your outstanding written and verbal communication skills. Use clear, concise language in your application to reflect your ability to engage effectively with customers.
Highlight Your Organisational Skills: We love candidates who can juggle multiple tasks! In your application, mention any experience you have with project management or data management, and how you've successfully prioritised workloads in the past.
Apply Through Our Website: We encourage you to apply directly through our website. This way, youâll ensure your application gets to us quickly and efficiently, plus youâll get a feel for our company culture while youâre at it!
How to prepare for a job interview at Domino Printing Sciences
â¨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and how they apply to the role. Understand what it means to build strong relationships with customers and how to effectively manage their needs. This will show your genuine interest in the position and help you connect with the interviewers.
â¨Familiarise Yourself with CRM and ERP Systems
Since the role involves working with systems like Salesforce and Oracle, make sure you have a basic understanding of these platforms. If youâve used them before, be ready to share specific examples of how you managed data or improved processes. This will demonstrate your technical aptitude and readiness for the job.
â¨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or complaints. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will highlight your problem-solving skills and customer-centric mindset.
â¨Show Your Growth Mindset
During the interview, express your willingness to learn and adapt. Talk about times when you embraced change or sought feedback to improve your performance. This aligns perfectly with the companyâs values and shows that youâre not just looking for a job, but a place to grow and contribute.