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- Tasks: Support customer operations and build strong relationships from enquiry to post-installation follow-up.
- Company: Join Domino Printing Sciences, a leader in sustainable packaging and coding automation.
- Benefits: Enjoy 25 days holiday, competitive salary, medical insurance, and a green car scheme.
- Why this job: Make a real impact on customer success while developing your career in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and a growth mindset are essential.
- Other info: Be part of a collaborative team that values diversity and recognises your contributions.
The predicted salary is between 28800 - 43200 £ per year.
In the Customer Success Coordinator role, you will play a central part in supporting customer operations from initial enquiry through post‑installation follow‑up. This includes coordinating capital equipment requests, managing transactions and data within CRM and ERP systems such as Salesforce and Oracle, and ensuring seamless collaboration with internal teams across Sales, Services, Aftermarket, and Technical Solutions.
You will engage with customers to build strong relationships, gather key information, and provide effective issue resolution by managing complaints and service needs through to completion. The role also involves handling contract administration, supporting order processing for the Aftermarket team, and maintaining adherence to processes and controls to ensure J‑Sox audit compliance.
Additionally, you will contribute to continuous improvement efforts by working with other Coordinators to identify, agree, and implement enhancements to existing workflows. Alongside operational responsibilities, you will help drive the growth of Customer Success by conducting onboarding and satisfaction calls, proactively following up on NPS feedback, and ensuring customer needs are addressed or routed to the right teams.
You will actively promote Aftermarket Products and Advanced Services, helping to identify new leads and opportunities, and collaborate with Sales and Marketing on potential promotional campaigns. Throughout all activities, your focus will be on championing customer success, ensuring that every decision and action contributes to a positive and valuable customer experience.
Other duties may arise as part of the evolving needs of the team, requiring adaptability and a customer‑centric mindset. We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded. Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
About You
- An enquiring mind with a desire to learn
- Customer service and success experience
- Outstanding customer service skills
- Commercial mindset
- An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g. Oracle, Salesforce)
- Project Management and/or Data Management experience
- Excellent written and verbal communication skills
- Strong organisational skills with an eye for detail
- Proven experience of prioritising a busy workload
- A growth mindset and willingness to embrace change
What You Can Expect
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting‑edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers.
But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Customer Success Coordinator employer: Domino Printing Sciences
Contact Detail:
Domino Printing Sciences Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator
✨Tip Number 1
Get to know the company inside out! Research Domino's values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for those tricky interview questions! Think about how your skills align with the Customer Success Coordinator role. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind.
We think you need these skills to ace Customer Success Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your customer service experience and any relevant skills with CRM or ERP systems like Salesforce and Oracle. We want to see how you can contribute to our team!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it’s crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect this ability.
Highlight Your Organisational Skills: We’re looking for someone who can manage a busy workload effectively. In your application, share examples of how you've prioritised tasks and maintained attention to detail in previous roles. This will show us you’re ready for the fast-paced environment at Domino.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Domino!
How to prepare for a job interview at Domino Printing Sciences
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and how they apply to the role. Understand what it means to champion customer success and be ready to share examples of how you've built strong relationships with customers in the past.
✨Familiarise Yourself with CRM and ERP Systems
Since the role involves working with systems like Salesforce and Oracle, make sure you have a basic understanding of these platforms. If possible, try to get hands-on experience or watch tutorials online so you can speak confidently about your familiarity with them during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle customer complaints. Think of specific situations where you successfully resolved issues or improved processes, and be ready to discuss the steps you took and the outcomes.
✨Show Your Growth Mindset
Demonstrate your willingness to learn and adapt by sharing examples of how you've embraced change in previous roles. Highlight any continuous improvement initiatives you've been part of, as this aligns well with the company's focus on enhancing workflows and customer experiences.