At a Glance
- Tasks: Deliver world-class vision technology solutions and provide exceptional customer service.
- Company: Join Domino, a leader in cutting-edge printing technology and sustainable solutions.
- Benefits: Enjoy 25 days holiday, bonuses, medical insurance, and a green car scheme.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Combine hands-on engineering with customer interaction and international travel.
- Qualifications: Technical skills in electronics and excellent customer service abilities required.
The predicted salary is between 30000 - 40000 € per year.
Location: UK & International Travel Required
Field-Based: Approximately 50% Travel
About the role
Join Domino and help deliver world‐class vision technology solutions. At Domino, we pride ourselves on delivering cutting‐edge inspection and vision systems that keep our customers operating at the highest standards. We are looking for a skilled and customer‐focused Field Service Engineer to join our growing technical team. This is an exciting opportunity for someone who enjoys combining hands‐on engineering with customer interaction, problem‐solving, and international travel. You'll play a key role in supporting our commercial clients from installation through to long‐term lifecycle support, ensuring exceptional service every step of the way. Working closely with our engineering and development teams, you'll help deliver technical solutions aligned with best practice while building trusted customer relationships across the UK and beyond.
Responsibilities
- Providing outstanding customer service to LakeImage's commercial clients from the agreed point of sale through to customer acceptance and throughout the equipment's lifecycle.
- Supporting the delivery of technical solutions and products in line with best practice.
- Installing, maintaining, servicing, and repairing Lake's advanced vision technologies.
- Conducting preventative maintenance, equipment health checks, and fault diagnostics.
- Delivering timely and effective resolutions to technical issues.
- Liaising directly with customer sites, providing updates before, during, and after visits.
- Identifying opportunities for equipment upgrades, minor repairs, and service improvements.
- Supporting customers through the UK technical helpdesk triage team.
- Providing operator training and technical support to customers.
- Maintaining accurate service records and documentation within the service management system.
- Managing engineering stock accurately, including annual stock takes.
- Collaborating with colleagues to improve efficiency, first‐time fix rates, and equipment reliability.
- Feeding back customer insights to support product improvement and future sales opportunities.
- Participating in face‐to‐face and virtual service meetings.
- Taking ownership of personal development, technical knowledge, and customer service skills.
About You
We're looking for someone who combines strong technical ability with excellent customer service skills. You'll ideally have:
- An electrical/electronic apprenticeship, HNC, or equivalent qualification.
- A solid understanding of electronic principles and circuit theory.
- Experience with microprocessor‐based products and software‐driven systems.
- Knowledge of PCs within industrial environments, including networking, interface software, diagnostics, and third‐party applications.
- Strong fault‐finding and problem‐solving skills with a methodical approach.
- Excellent communication skills, with the ability to explain technical information clearly to non‐technical audiences.
- A proactive and customer‐focused mindset.
- Strong organisation and planning skills.
- The ability to remain calm under pressure and inspire confidence in customers.
- High attention to detail and commitment to completing tasks to a high standard.
- Flexibility to work unsocial hours when required.
- A full UK driving licence.
- Basic understanding of printing technology.
What you can expect
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
- Pension plan, starting with 8% employer contributions.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting‐edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We've been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world's leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world's manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. We also know that it's not just about the work we do—it's about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Service and Support Engineer in London employer: Domino Printing Sciences PLC
At Domino Printing Sciences, we are committed to fostering a collaborative and dynamic work environment that empowers our employees to thrive. As a Service and Support Engineer, you will enjoy a blend of hands-on engineering and customer interaction, with opportunities for international travel and professional growth. Our comprehensive benefits package, including generous holiday allowances, a discretionary bonus scheme, and a focus on employee well-being, makes us an exceptional employer dedicated to your success and satisfaction.
Contact Detail:
Domino Printing Sciences PLC Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service and Support Engineer in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Domino or similar companies on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and technical problem-solving. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 3
Show off your passion for technology! During interviews, share your enthusiasm for vision systems and any relevant projects you've worked on. It’s all about demonstrating that you’re not just qualified, but genuinely excited about the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows that you’re keen on the position. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace Service and Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service and Support Engineer role. Highlight your technical skills, customer service experience, and any relevant qualifications. We want to see how you fit into our vision of delivering world-class technology solutions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Domino. Be sure to mention any hands-on engineering experience and your approach to problem-solving.
Showcase Your Communication Skills:Since this role involves liaising with customers, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even share an example of how you've effectively communicated technical information to non-technical audiences.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows you're keen on joining our team at Domino!
How to prepare for a job interview at Domino Printing Sciences PLC
✨Know Your Tech
Brush up on your knowledge of electronic principles and circuit theory. Be ready to discuss your experience with microprocessor-based products and software-driven systems, as this will show your technical prowess and help you connect with the interviewers.
✨Customer Service Focus
Prepare examples that highlight your customer service skills. Think about times when you've gone above and beyond for a client or resolved a tricky issue. This role is all about building relationships, so showcasing your proactive and customer-focused mindset will be key.
✨Problem-Solving Scenarios
Expect to tackle some problem-solving scenarios during the interview. Practice articulating your thought process clearly, especially when explaining technical information to non-technical audiences. This will demonstrate your ability to remain calm under pressure and inspire confidence in customers.
✨Show Your Flexibility
Since the role involves international travel and potentially unsocial hours, be prepared to discuss your flexibility. Share any relevant experiences where you've adapted to changing schedules or worked outside of typical hours, showing that you're ready for the demands of the job.
