At a Glance
- Tasks: Be the go-to person for global customer support and manage international orders.
- Company: Join Domino Printing Sciences, a leader in sustainable packaging and printing technology.
- Benefits: Enjoy 25 days holiday, a bonus scheme, private medical insurance, and flexible working options.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by enhancing customer experiences on a global scale.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 40500 - 49500 £ per year.
About the Role
We are seeking an experienced Customer Support Advisor to join our Global Customer Support team on a permanent basis.
You will be a key contact for international customers, distributors, and internal stakeholders, managing enquiries, orders, logistics, export documentation, and issue resolution while delivering an excellent customer experience.
Working with colleagues across Europe, the Middle East, Asia, the Americas, and emerging markets, you will gain valuable exposure to global customer support, international order management, trade compliance, and continuous improvement initiatives.
Key Responsibilities
- Act as the primary contact for customers, distributors, and sales channels.
- Manage customer enquiries and resolve issues through to completion.
- Process and coordinate international orders and deliveries.
- Support shipping, export documentation, and compliance activities.
- Monitor cases and ensure service levels are met.
- Escalate risks and operational issues where appropriate.
- Identify opportunities to improve customer experience and processes.
- Build strong relationships with global customers and stakeholders.
About You
We are looking for an individual who can quickly build credibility and make a positive contribution through strong customer service expertise, commercial awareness, and international experience.
The ideal candidate will have
- Experience in global customer support, order management, or international operations.
- Experience supporting customers, distributors, or stakeholders across multiple regions.
- Knowledge of international B2B processes.
- Proven ability to resolve complex customer issues.
- Strong analytical, problem-solving, and prioritisation skills.
- Experience with CRM and ERP systems.
- Excellent written and verbal communication skills.
Desirable
- Experience of trade compliance, customs, and import/export procedures.
- Knowledge of export documentation and Letters of Credit.
- Experience supporting international distributors and channel partners.
- Fluency in French, Arabic, Spanish, or Japanese.
- Supporting international distributors and channel partners
- Letters of Credit and export documentation
- What you can expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Private medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
- Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.
What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
About Us
At Domino Printing Sciences we do more.
Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation.
We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands.
Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers.
But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Reference number
#J-18808-Ljbffr
Global Customer Support Advisor employer: Domino Printing Sciences PLC
At Domino, we are committed to fostering a collaborative and dynamic work environment that empowers our employees to thrive. As a Service and Support Engineer, you will enjoy a competitive salary, generous benefits including 25 days of holiday, and opportunities for personal development while working with cutting-edge technology in a role that combines hands-on engineering with customer interaction and international travel. Join us in making a meaningful impact in the world of sustainable packaging and coding automation, all while being part of a supportive team that values your contributions.
Contact Details:
Domino Printing Sciences PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Customer Support Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Domino Printing Sciences PLC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Domino Printing Sciences PLC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Global Customer Support Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Domino Printing Sciences PLC:Your cover letter is your chance to shine! Tell us why you want to work at Domino Printing Sciences PLC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Domino Printing Sciences PLC!
How to prepare for a job interview at Domino Printing Sciences PLC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
