At a Glance
- Tasks: Support global customers, manage orders, and resolve issues while ensuring excellent service.
- Company: Join Domino Printing Sciences, a leader in sustainable packaging and printing technology.
- Benefits: Enjoy 25 days holiday, competitive salary, health insurance, and flexible working options.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Gain international experience and make a real impact in customer support.
- Qualifications: Experience in customer support and strong communication skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Global Customer Support Advisor - 12 Month FTC
About the Role
We are seeking an experienced Customer Support Advisor to join our Global Customer Support team on a 12-month fixed-term contract.
You will be a key contact for international customers, distributors, and internal stakeholders, managing enquiries, orders, logistics, export documentation, and issue resolution while delivering an excellent customer experience.
Working with colleagues across Europe, the Middle East, Asia, the Americas, and emerging markets, you will gain valuable exposure to global customer support, international order management, trade compliance, and continuous improvement initiatives.
Key Responsibilities
- Act as the primary contact for customers, distributors, and sales channels.
- Manage customer enquiries and resolve issues through to completion.
- Process and coordinate international orders and deliveries.
- Support shipping, export documentation, and compliance activities.
- Monitor cases and ensure service levels are met.
- Escalate risks and operational issues where appropriate.
- Identify opportunities to improve customer experience and processes.
- Build strong relationships with global customers and stakeholders.
About You
We are looking for an individual who can quickly build credibility and make a positive contribution through strong customer service expertise, commercial awareness, and international experience.
The ideal candidate will have
- Experience in global customer support, order management, or international operations.
- Experience supporting customers, distributors, or stakeholders across multiple regions.
- Knowledge of international B2B processes.
- Proven ability to resolve complex customer issues.
- Strong analytical, problem-solving, and prioritisation skills.
- Experience with CRM and ERP systems.
- Excellent written and verbal communication skills.
Desirable
- Experience of trade compliance, customs, and import/export procedures.
- Knowledge of export documentation and Letters of Credit.
- Experience supporting international distributors and channel partners.
- Fluency in French, Arabic, Spanish, or Japanese.
- Supporting international distributors and channel partners
- Letters of Credit and export documentation
- What you can expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Private medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute, with free EV charging onsite.
- Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work.
What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
About Us
At Domino Printing Sciences we do more.
Our expertise isn't just in providing cutting-edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation.
We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands.
Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers.
But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Reference number
#J-18808-Ljbffr
Global Customer Support Advisor - 12 Month FTC employer: Domino Printing Sciences PLC
At Domino, we are committed to fostering a collaborative and dynamic work environment that empowers our employees to thrive. As a Service and Support Engineer, you will enjoy a competitive salary, generous benefits including 25 days of holiday, and opportunities for personal development while working with cutting-edge technology in a role that combines hands-on engineering with customer interaction and international travel. Join us in making a meaningful impact in the world of sustainable packaging and coding automation, all while being part of a supportive team that values your contributions.
Contact Details:
Domino Printing Sciences PLC Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Global Customer Support Advisor - 12 Month FTC
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Domino Printing Sciences PLC.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Domino Printing Sciences PLC. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Global Customer Support Advisor - 12 Month FTC
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Domino Printing Sciences PLC.
How to prepare for a job interview at Domino Printing Sciences PLC
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Domino Printing Sciences PLC's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Domino Printing Sciences PLC offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
