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For Companies At a Glance
- Tasks: Support the service team with installations, technical support, and customer demos.
- Company: Join Domino, a leader in industrial coding and marking technology.
- Benefits: Enjoy 25 days holiday, medical insurance, and a green car scheme.
- Why this job: Kickstart your career in tech with clear progression paths and a collaborative culture.
- Qualifications: A proactive attitude and basic technical knowledge are essential; training provided.
- Other info: Diversity is valued; applications from all backgrounds are welcome.
The predicted salary is between 28000 - 42000 £ per year.
About the role
Do you have a passion for technology and a desire to work in a dynamic, hands-on role? We are seeking a Technical Services Assistant to join our team at Domino, a global leader in industrial coding and marking equipment. As part of our Technical Services team, you will play a key role in supporting the efficient operation of all our equipment. Whether it’s assisting with application engineering, technical support, maintaining inventory, or helping customers with product demos, this is a fantastic opportunity to kickstart your career in the industrial tech sector.
Key Responsibilities
- Support the service team across all functions, including project engineering, technical support, installations, and field service.
- Assist with the preparation and maintenance of Domino printers for installations, service, and upgrades.
- Help configure and test equipment before dispatch or deployment.
- Provide both on-site and remote service support (under supervision).
- Maintain accurate service logs, reports, and records, ensuring compliance with Domino service protocols.
- Handle customer queries, offering basic technical support and directing them to the relevant engineers when needed.
- Manage inventory, parts stock, and spares replenishment.
- Assist with packaging, dispatch, and return of printers and spare parts.
- Maintain a clean, safe, and organised workshop environment in line with Domino’s standards.
- Collaborate with sales and project teams to manage customer trials and samples.
- Demonstrate product expertise during customer demos, displaying the advantages of Domino’s solutions.
- Listen to customer requirements, ensuring we meet their needs with flexibility and efficiency.
- Take responsibility for managing stock transactions and ensuring physical stock control.
- Proactively manage aging stock and ensure timely upgrades and part consolidation.
- Maintain stock levels below agreed targets through effective stock rotation.
What We’re Looking For:
- A proactive, hands-on attitude with a willingness to learn.
- Basic technical knowledge or a keen interest in industrial equipment (training will be provided).
- Excellent organisational skills and attention to detail.
- Strong communication skills with the ability to work in a customer-facing role.
- A team player with a collaborative approach to work.
- Comfortable working in a dynamic, fast-paced environment.
Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
What’s In It For You?
This role offers a fantastic entry point into the industrial coding and marking sector, with clear pathways for progression into roles such as:
- Customer Installation Engineer
- Customer Support Engineer
- Project Engineer
What you can expect
As a talented individual working at Domino, you can expect a competitive salary and a generous benefits package, including:
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.
We are a highly successful company; we are large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.
About Us
At Domino Printing Sciences we do more. Our expertise is not just in providing cutting-edge variable data printing technology; it is in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We have been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it is not just about the work we do—it is about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Technical Services Assistant employer: Domino Group
Contact Detail:
Domino Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Services Assistant
✨Tip Number 1
Familiarise yourself with the latest trends in industrial coding and marking technology. Understanding the products and services offered by Domino will not only help you during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Domino on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills in practical scenarios. Since the role involves technical support and customer interaction, think of examples from your past experiences where you successfully resolved issues or helped others.
✨Tip Number 4
Showcase your teamwork abilities by discussing past collaborative projects. Highlighting your experience working in a team-oriented environment will resonate well with Domino's emphasis on collaboration and a proactive approach.
We think you need these skills to ace Technical Services Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Technical Services Assistant role. Emphasise any hands-on technical experience, customer service roles, or teamwork examples that showcase your proactive attitude.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for technology and your eagerness to learn. Mention specific responsibilities from the job description, such as assisting with installations or providing technical support, and explain how your background makes you a great fit.
Showcase Your Communication Skills: In your application, highlight your strong communication skills. Provide examples of how you've effectively interacted with customers or worked in a team setting. This is crucial for a customer-facing role like this one.
Demonstrate Your Organisational Skills: Mention any experiences where you successfully managed tasks or projects, especially in fast-paced environments. This will show that you possess the excellent organisational skills and attention to detail that Domino is looking for.
How to prepare for a job interview at Domino Group
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share any relevant experiences or projects that demonstrate your interest in industrial equipment, as this role requires a proactive and hands-on attitude.
✨Prepare for Technical Questions
Brush up on basic technical knowledge related to coding and marking equipment. Be ready to discuss how you would approach troubleshooting or assisting with installations, as this will show your readiness for the role.
✨Demonstrate Strong Communication Skills
Since this position involves customer interaction, practice articulating your thoughts clearly. Think of examples where you've successfully communicated technical information to non-technical individuals, showcasing your ability to handle customer queries effectively.
✨Highlight Organisational Skills
Discuss your experience with managing inventory or maintaining records. Provide specific examples of how you've kept things organised in previous roles, as attention to detail is crucial for this position.
