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- Tasks: Support customer operations from enquiry to follow-up, ensuring a seamless experience.
- Company: Join Domino Printing Sciences, a leader in sustainable packaging and coding automation.
- Benefits: Enjoy 25 days holiday, a bonus scheme, medical insurance, and flexible working options.
- Why this job: Make a real impact on customer success while developing your skills in a dynamic environment.
- Qualifications: Customer service experience, strong communication skills, and a growth mindset are essential.
- Other info: Be part of a collaborative team that values diversity and recognises your contributions.
The predicted salary is between 30000 - 42000 £ per year.
In the Customer Success Coordinator role, you will play a central part in supporting customer operations from initial enquiry through post‑installation follow‑up. This includes coordinating capital equipment requests, managing transactions and data within CRM and ERP systems such as Salesforce and Oracle, and ensuring seamless collaboration with internal teams across Sales, Services, Aftermarket, and Technical Solutions.
You will engage with customers to build strong relationships, gather key information, and provide effective issue resolution by managing complaints and service needs through to completion. The role also involves handling contract administration, supporting order processing for the Aftermarket team, and maintaining adherence to processes and controls to ensure J‑Sox audit compliance.
Additionally, you will contribute to continuous improvement efforts by working with other Coordinators to identify, agree, and implement enhancements to existing workflows. Alongside operational responsibilities, you will help drive the growth of Customer Success by conducting onboarding and satisfaction calls, proactively following up on NPS feedback, and ensuring customer needs are addressed or routed to the right teams.
You will actively promote Aftermarket Products and Advanced Services, helping to identify new leads and opportunities, and collaborate with Sales and Marketing on potential promotional campaigns. Throughout all activities, your focus will be on championing customer success, ensuring that every decision and action contributes to a positive and valuable customer experience. Other duties may arise as part of the evolving needs of the team, requiring adaptability and a customer‑centric mindset.
About you
- An enquiring mind with a desire to learn
- Customer service and success experience
- Outstanding customer service skills
- Commercial mindset
- An interest in sales and customer activity, ideally with some sales support and CRM or ERP software experience (e.g., Oracle, Salesforce)
- Project Management and/or Data Management experience
- Excellent written and verbal communication skills
- Strong organisational skills with an eye for detail
- Proven experience of prioritising a busy workload
- A growth mindset and willingness to embrace change
Domino values diversity and is an equal opportunity employer. We welcome applications from all candidates; however, only those eligible to work in the UK without the need for additional immigration documentation will be considered for this position.
What you can expect
- 25 days of basic holiday, plus options to buy or sell additional days, ensuring you have ample time to relax and recharge.
- A discretionary bonus scheme, a testament to your hard work and dedication.
- Life insurance, providing security and peace of mind for you and your loved ones.
- Medical insurance with the option of purchasing a health cash plan, dental insurance, travel insurance and cycle to work scheme, ensuring your health is always a top priority.
- Join our green car scheme, a step towards a more environmentally friendly commute.
- Pension plan, starting with 8% employer contributions.
We recognise that flexible homeworking can be beneficial and at Domino we want people to feel able to own the way they work. What this looks like might vary between teams - what’s important is that we enable you to get the best from us and for us to get the best from you, whether that’s from your home office or on site, as long as we continue to collaborate and enable great outcomes for our customers.
We are a highly successful company, we’re large enough to offer career development opportunities yet small enough for your contribution to be readily recognised and rewarded.
About Us
At Domino Printing Sciences we do more. Our expertise isn't just in providing cutting‑edge variable data printing technology; it's in revolutionising how manufacturers embrace sustainable packaging and spearhead advancements in coding automation. We’ve been a part of the global variable data printing story for a long time, and our solutions help ensure the success of the world’s leading brands. Our goal is to be the leading global variable data printing brand through applying our expertise and reliable solutions to help the world’s manufacturers be sustainable and cut waste, while attracting, informing, and protecting their consumers. But we also know that it’s not just about the work we do—it’s about fostering a collaborative, dynamic and welcoming environment where everyone can flourish, contributing to Domino not only as a pioneer in the industry but also as an exceptional place to work.
Positions may be at an advanced stage of the recruitment process and can close at any time.
Customer Success Coordinator employer: Domino Group
Contact Detail:
Domino Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Coordinator
✨Tip Number 1
Get to know the company inside out! Research Domino's values, products, and recent news. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for common interview questions but also think outside the box. Be ready to discuss how your skills in customer service and CRM systems can directly benefit Domino's operations.
✨Tip Number 4
Follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Coordinator role. Highlight your relevant experience with CRM and ERP systems like Salesforce and Oracle, and showcase your customer service skills. We want to see how you can contribute to our mission!
Show Off Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and concise language in your application to reflect your ability to engage effectively with others.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks and prioritise effectively. In your application, mention any project management or data management experience you have, and give examples of how you've successfully managed a busy workload in the past.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team at Domino!
How to prepare for a job interview at Domino Group
✨Know Your Customer Success Basics
Before the interview, brush up on customer success principles and best practices. Understand how to build strong relationships with customers and how to effectively manage their needs. This will show your potential employer that you’re genuinely interested in championing customer success.
✨Familiarise Yourself with CRM and ERP Systems
Since the role involves working with systems like Salesforce and Oracle, make sure you have a basic understanding of these platforms. If possible, try to get hands-on experience or watch tutorials online. Being able to discuss your familiarity with these tools will give you an edge.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific customer situations or complaints. Think of examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your problem-solving skills and customer-centric mindset.
✨Show Your Growth Mindset
During the interview, express your willingness to learn and adapt. Talk about times when you embraced change or sought feedback to improve your performance. This aligns perfectly with the company’s values and shows that you’re ready to contribute to continuous improvement efforts.