Associate Director of Financial Aid in London

This position will provide leadership to the Office of Financial Aid and will work closely with the Executive Director of Financial Aid to review and lead the financial aid business processes, improve workflows, enhance efficiencies, and fully utilize the PowerFAIDS software. This position will participate in ongoing training to stay well-informed of financial aid regulations and software enhancements and lead the training of team members.

This position will serve as the lead on the development and enhancement of technical systems and business processes in the Financial Aid Office, as well as the management of the daily data exchange with federal, state, private, and internal databases. This role requires leadership experience, extensive knowledge of student financial aid, technical proficiency, accounting skills, analytical problem‐solving skills, and attention to detail.

• Serve as the leader of the unit when the Executive Director of Financial & Student Enrollment Services is not present.
• Supervise multiple staff members.
• Provide leadership, management, and mentoring to members of the department.
• Lead and co‐lead the creation and implementation of strategic initiatives for the department.
• Serve as a key member of enrollment management staff in increasing enrollment and retention.
• Oversee the operation, configuration, upgrading, testing, and development of the University's Financial Aid student information system, PowerFAIDS.
• Lead and coordinate the annual parameter roll and migration of student records to a new award year, modify packaging algorithms, and develop quality controls.
• Manage the setup and monitor scheduled jobs, execute manual jobs, and schedule or generate batch email communications.
• Maintain all internal and external data interfaces, data reporting, as well as the set‐up and maintenance of the PowerFAIDS financial aid management system.
• Manage daily data exchange between PowerFAIDS and federal, state, private, and internal databases including, but not limited to, Federal Student Aid Internet Gateway (SAIG), federal Common Origination and Disbursement (COD), College Board, and university databases (Banner, Slate, OnBase, etc.).
• Collaborate with the University's Department of Information Technology Services (ITS) to troubleshoot software issues and data integration issues, assist with financial aid systems planning, and develop queries and reports.
• Manage and run technical processes that support the administration of financial aid awards and disbursements.
• Serve as primary compliance contact for all financial aid policies and procedures, working closely with the Executive Director to ensure accuracy and timeliness.
• Plan, prepare, and deliver training sessions on all financial aid systems to the department, centers, and other staff on a regular basis and as needed.
• Manage the reconciliation of Title IV aid which includes the Federal Pell Grant, SEOG, and Federal Work‐study.
• Oversee and be responsible for the reconciliation of the Illinois state grant programs.
• Evaluate student financial aid applications and records with accuracy, run and monitor reports, and resolve data discrepancies through internal audits.
• Determine financial aid packages for undergraduate, transfer, post‐baccalaureate, certificate and graduate students.
• Help ensure compliance with federal and state regulations, and institutional policies and procedures.
• Prepare for and participate in enrollment events such as open houses, information sessions, and orientations.
• Stay current on state, federal and institutional regulations.
• Perform other duties as requested, delegated or assigned by supervisor.

• Bachelor's degree.
• Five years or more of experience in a Financial Aid department (Private University is a plus).
• Background in functional student financial aid processing.
• Ability to work independently and within a team.
• Ability to lead and manage others.
• Experience with a financial aid management system, preferably PowerFAIDS.
• Strong organizational skills and the ability to multitask with accurate attention to detail.
• Ability to build relationships internally and externally.
• Strong verbal and written communication skills.

• Master's degree.
• Experience with Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
• Experience with a university Student Information System.
• Bilingual Spanish/English.
• Familiarity with financial leveraging principles.

• Ability to spend long durations of the workday moving around, sitting at a desk, and working on a computer.
• Ability to lift up to 15 pounds at times.
• Accommodation will be made for applicants who cannot meet these physical demands.

The typical work week is Monday–Friday (8:30 am – 4:30 pm) with occasional evening and weekend work.

• Salary: $60,950 – $69,000 annually.
• FLSA Status: Exempt, Full‐time, 37.5 hours.

• Comprehensive health, dental, and vision insurance.
• Retirement plan with employer matching contributions.
• Professional development opportunities.
• Tuition remission for employees and their dependents.
• Flexible spending accounts (FSA).
• Generous paid time off (PTO).

Employment at Dominican University is contingent upon the successful completion of a background investigation.

Dominican University is a Catholic, comprehensive teaching university located in River Forest, a suburb of Chicago, with an additional campus in the Pilsen neighborhood of Chicago. Accredited by the Higher Learning Commission, Dominican University offers assistant, baccalaureate, master's, and doctoral degrees. It is highly regarded for its academic rigor, thoughtful accompaniment of students, intentional affordability, and values‐based, relationship-centered learning environment.

Dominican currently enrolls over 3,800 students, including 2,690 undergraduates and 1,114 graduate students. Sixty‐eight percent (68%) of undergraduate students identify as Latinx, 5% as Black or African American, and 3% as Asian. Under‐represented minority students comprise 77% of the undergraduate enrollment and 38% of the graduate enrollment. Over 90% of undergraduates receive some form of financial aid. Nearly half of all undergraduates are first‐generation college students; over half are federal Pell Grant recipients, illustrating their families' level of income; and 58% are eligible for low‐income MAP grants from the State of Illinois.

Recognized since 2011 as a Hispanic‐Serving Institution (HSI) by the U.S. Department of Education, Dominican is committed to expanding and enhancing educational opportunities for Latinx students and all students from historically underrepresented groups.

To support the University's mission of preparing students to pursue truth, give compassionate service, and participate in the creation of a more just and humane world, engage in university service work that promotes collaboration and community building. This includes participating in organizational initiatives, supporting campus events, contributing to community outreach, and fostering a diverse and inclusive environment through involvement in various staff‐driven activities and groups.

Dominican University is committed to fostering a diverse and inclusive academic community. We encourage applications from individuals of all backgrounds. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans.

Mid‐Senior level

Full‐time

Education and Training

Higher Education