At a Glance
- Tasks: Support students in navigating financial aid and registration processes.
- Company: Join a supportive university dedicated to student success.
- Benefits: Enjoy health insurance, retirement plans, tuition remission, and generous PTO.
- Why this job: Make a real difference for first-generation and low-income students.
- Qualifications: Bachelor’s degree and customer service experience required.
- Other info: Flexible work environment with opportunities for professional growth.
The predicted salary is between 16 - 19 £ per hour.
This position will provide direct student support. The focus will be on helping enrolled students and their families, particularly first-generation and low-income students, navigate institutional structures and systems to address their financial aid, student account, registration, and record needs.
Duties and Responsibilities:
- Serve students, particularly first-generation, low-income, and post-traditional age, with the necessary support to understand their bill and financial aid, register for classes, and complete the required steps to remain enrolled.
- Assist with administrative tasks such as outreach to students with incomplete aid files, those who have not made necessary payment arrangements, or have requested assistance with adjusting their course schedule.
- Collaborate with counterparts in Student Success and Engagement and other campus partners on retention tactics.
- Conduct individual appointments with all incoming freshman and transfer students and parents after registration to review their bill, help them sign up for the payment plan, and explain how to complete their loan paperwork before the start of the term.
- Conduct semester meetings/outreach with theDream.US students to address questions and ensure they have completed all necessary financial aid requirements.
- Manage live chat function to answer inquiries about student accounts, financial aid, and registration and records.
- Process transcripts, information requests, and registration and withdrawal functions.
- Provide service to Spanish-speaking students and families by utilizing translation resources, including, but not limited to, the ability to speak in Spanish, translation applications, support from other colleagues or students, etc.
Required Qualifications:
- Bachelor’s degree required.
- At least one year of higher education experience.
- Excellent customer service skills.
- Proficient in a variety of technologies, including the Microsoft suite of tools.
- Ability to work independently and within a team.
- Ability to build relationships internally and externally.
- Strong verbal and written communication skills.
Preferred Qualifications:
- Previous experience working with Jenzabar or PowerFAIDS.
- Experience working and communicating with underrepresented groups.
- Bilingual in Spanish.
Physical Demands:
- Ability to spend long durations of the workday sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
Salary and FLSA Status:
- Salary: $21.00 - $24.00 hourly.
- FLSA Status: Non-Exempt, 37.5 hours.
Benefits:
- Comprehensive health, dental, and vision insurance.
- Retirement plan with employer matching contributions.
- Professional development opportunities.
- Tuition remission for employees and their dependents.
- Flexible spending accounts (FSA).
- Generous paid time off (PTO).
Employment at Dominican University is contingent upon the successful completion of a background investigation. Dominican University is an equal opportunity employer and encourages applications from women, minorities, individuals with disabilities, and protected veterans. If you need accommodations due to a disability, you may contact us at opc@dom.edu for assistance.
Intake Specialist employer: Dominican University
Contact Detail:
Dominican University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intake Specialist
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles, especially those who have worked with first-generation and low-income students. They can give you insider tips on what the hiring team is really looking for.
✨Tip Number 2
Prepare for the interview by practising common questions related to student support and financial aid. We recommend role-playing with a friend to get comfortable discussing your experience and how it relates to helping students navigate their educational journey.
✨Tip Number 3
Show your passion for student success! During interviews, share specific examples of how you've helped students in the past, particularly those from underrepresented backgrounds. This will demonstrate your commitment to the role and the mission of the department.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and making a difference in students' lives.
We think you need these skills to ace Intake Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Intake Specialist. We want to see how you can support first-generation and low-income students, so don’t hold back on sharing relevant examples!
Show Off Your Communication Skills: Since strong verbal and written communication skills are key for this position, ensure your application is clear and concise. We love a well-structured application that reflects your ability to communicate effectively!
Highlight Your Tech Savvy: Mention any experience you have with technologies like Microsoft tools or student management systems. We’re looking for someone who can navigate these easily, so let us know how tech-savvy you are!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Dominican University
✨Know Your Stuff
Make sure you understand the role of an Intake Specialist inside out. Familiarise yourself with the responsibilities, especially around financial aid and student support. This will help you answer questions confidently and show that you're genuinely interested in helping students.
✨Showcase Your Customer Service Skills
Since this role is all about supporting students, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you helped someone navigate a tricky process or resolved an issue effectively.
✨Be Prepared for Scenario Questions
Expect to face scenario-based questions during your interview. Prepare by thinking through how you would handle common situations an Intake Specialist might encounter, like assisting a first-generation student with their financial aid paperwork or managing a live chat inquiry.
✨Highlight Your Communication Skills
Strong verbal and written communication skills are key for this position. Be ready to discuss how you've communicated complex information clearly in previous roles, especially if you've worked with underrepresented groups or bilingual students.
