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- Tasks: Welcome patients, manage appointments, handle queries, and assist with sales.
- Company: Join a friendly, independent opticians known for its supportive team and great biscuits!
- Benefits: Enjoy flexible hours, bonuses for great service, and a pension scheme.
- Why this job: Perfect for those who love customer interaction and want to grow in a positive environment.
- Qualifications: No experience needed; training provided, but retail or admin experience is a plus.
- Other info: Part-time role with approximately 31 hours over four days, including alternate Saturdays.
The predicted salary is between 15800 - 19800 £ per year.
We have a vacancy for the position of Receptionist Administrator within our busy, family run, truly independent opticians.
The main duties are:
- Front of house - welcoming our patients and customers
- Managing the appointments, database and taking payments
- Answering the telephone and dealing with patient queries
- Administration, voucher claims, ordering
- Sales advice with our products and services
Part time position is approximately 31 hours, flexible 4 days per week including alternate Saturdays plus extra hours to cover when required. The practice opening hours are between 8.40am and 5.30pm.
The rate of pay is dependent on relevant reception experience starting from £19,844 per annum, plus pension scheme.
Bonuses are awarded on top of your basic rate to those who give great customer service, have good attendance, are team players and those with long, continued service.
You must enjoy interacting with the general public and have a positive outlook as well as being professional, friendly, courteous and composed.
Prior front of house sales, retail, reception and administration experience is welcome but is not a requirement as training will be given to you if unfamiliar with NHS and medical paperwork. Use of Excel and other software would also be an advantage and a good general level of education.
To apply either call into the practice with your C.V or apply via Totaljobs.
Receptionist Administrator in Worcester employer: Dominic Tunnell Opticians
Contact Detail:
Dominic Tunnell Opticians Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist Administrator in Worcester
✨Tip Number 1
Familiarise yourself with the optician industry and the specific services offered by the practice. This knowledge will help you engage confidently with patients and demonstrate your genuine interest in the role during any informal conversations.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a receptionist. Being able to handle patient queries and manage appointments smoothly will show that you're proactive and ready for the job.
✨Tip Number 3
Visit the practice beforehand if possible, and observe how the current staff interact with patients. This will give you insights into their approach and help you align your attitude and behaviour with their team culture.
✨Tip Number 4
Prepare some thoughtful questions about the role and the practice to ask during your visit or interview. This shows your enthusiasm and helps you understand if the position is the right fit for you.
We think you need these skills to ace Receptionist Administrator in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant experience in reception, administration, or customer service. Emphasise skills like communication and organisation, which are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work for a family-run opticians and how your positive outlook aligns with their values.
Highlight Relevant Skills: If you have experience with software like Excel or handling NHS paperwork, be sure to mention it. Even if you lack direct experience, express your willingness to learn and adapt.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Dominic Tunnell Opticians
✨Show Your People Skills
As a Receptionist Administrator, you'll be the first point of contact for patients and customers. Make sure to demonstrate your ability to interact positively with people during the interview. Share examples of how you've handled customer queries or provided excellent service in the past.
✨Familiarise Yourself with the Role
Take some time to understand the specific duties mentioned in the job description. Be prepared to discuss how your skills align with managing appointments, handling payments, and dealing with patient queries. This shows that you're genuinely interested in the position.
✨Highlight Your Organisational Skills
The role involves administration and managing a database, so it's crucial to showcase your organisational abilities. Discuss any relevant experience you have with scheduling, data management, or using software like Excel, even if it's from previous jobs or studies.
✨Express Your Willingness to Learn
Since training will be provided for those unfamiliar with NHS and medical paperwork, express your eagerness to learn and adapt. Mention any past experiences where you've quickly picked up new skills or knowledge, which will reassure them of your commitment to the role.
