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- Tasks: Manage client relationships and implement successful marketing strategies for maximum satisfaction.
- Company: Join Dominate Dental, a forward-thinking company focused on client success.
- Benefits: Full-time role with opportunities for growth and skill development.
- Why this job: Be the key player in helping clients thrive while mastering digital marketing tools.
- Qualifications: Customer service skills, analytical mindset, and a passion for problem-solving.
- Other info: Dynamic work environment with a focus on innovation and technology.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time on-site role for a Client Success Manager located in West Midlands. The Client Success Manager will oversee the successful implementation of marketing campaigns and strategies, ensuring client satisfaction and retention.
Responsibilities include:
- Building and maintaining strong client relationships
- Actively managing client accounts
- Addressing concerns
- Analyzing performance metrics to optimize outcomes
The successful candidate will serve as the main point of contact for clients, contributing to the growth and success of both the clients and Dominate Dental.
Qualifications:
- Proven skills in Customer Service, ensuring high levels of client satisfaction
- Expertise in Customer Retention and Relationship Building for long-term client partnerships
- Strong Analytical Skills to monitor and assess campaign performance and client needs
- Ability to effectively address client concerns and deliver tailored solutions
- Exceptional communication and problem-solving abilities
- Experience in the dental or digital marketing industry is a plus
- Bachelor's degree in Marketing, Business Administration, or a related field
You will lead the day-to-day management of client relationships, build strong rapport across a diverse range of personalities, and help develop and oversee high performing digital marketing strategies. Your role is central to ensuring clients feel supported, informed, and confident in the return on investment we deliver.
You must be able to confidently assess key digital marketing metrics, navigate SEO performance, manage paid advertising strategy across Google and Meta, and understand how strong organic social media strategies work. You will be working closely with our delivery team and must be comfortable interpreting KPIs, identifying trends, and advising clients with clarity and authority.
Customer service excellence is essential. Adaptability, empathy, and the ability to communicate with impact will set you apart. You should bring a confident and composed presence, a hunger to learn, and a natural instinct for problem solving.
Innovation matters to us. An interest in AI and new technology, along with a willingness to adopt and master advanced digital tools, CRMs, spreadsheets, dashboards, and project systems, is a must.
You will also deliver training, workshops, and strategy sessions to clients, so strong presentation skills and the ability to teach with clarity and enthusiasm are important.
Please note: Applicants MUST be UK based.
Client Success Manager employer: Dominate Dental
Contact Detail:
Dominate Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the dental and digital marketing industries. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Client Success Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your past successes in client management and marketing campaigns. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their needs and think about how you can help them succeed. Tailor your answers to show how your experience aligns with their goals.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Success Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and client relationship management. We want to see how your skills align with the role of Client Success Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Analytical Skills: Since this role involves monitoring campaign performance, it’s crucial to demonstrate your analytical abilities. Include examples of how you've used data to drive decisions or improve client outcomes. We love numbers, so let them shine!
Communicate Clearly: Your written application is your first chance to impress us, so make sure it’s clear and concise. Use straightforward language and avoid jargon unless it’s relevant. Remember, we’re looking for someone who can communicate effectively with clients!
Express Your Passion for Innovation: We value innovation at StudySmarter, so don’t forget to mention any interest you have in AI or new technologies. Share how you’ve embraced digital tools in your previous roles, as this will show us you’re ready to adapt and grow with us!
How to prepare for a job interview at Dominate Dental
✨Know Your Metrics
Familiarise yourself with key digital marketing metrics, especially those relevant to the dental industry. Be ready to discuss how you would assess campaign performance and what strategies you would implement to optimise outcomes.
✨Build Rapport
Since relationship building is crucial for this role, practice ways to establish rapport quickly. Think of examples from your past experiences where you successfully managed client relationships and how you addressed their concerns.
✨Showcase Your Problem-Solving Skills
Prepare to share specific instances where you tackled client issues effectively. Highlight your analytical skills and how you used data to inform your decisions, demonstrating your ability to deliver tailored solutions.
✨Engage with Enthusiasm
During the interview, convey your passion for customer service and innovation. Be prepared to discuss your interest in AI and new technologies, and how you can leverage these tools to enhance client success and satisfaction.
