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- Tasks: Manage client relationships and implement successful marketing strategies for maximum satisfaction.
- Company: Join Dominate Dental, a forward-thinking company focused on client success.
- Benefits: Full-time role with opportunities for growth and learning in a dynamic environment.
- Why this job: Be the key player in helping clients thrive while mastering digital marketing skills.
- Qualifications: Strong customer service skills and a knack for building lasting relationships.
- Other info: Exciting chance to work with innovative tech and develop your career in marketing.
The predicted salary is between 28800 - 43200 £ per year.
This is a full-time on-site role for a Client Success Manager located in West Midlands. The Client Success Manager will oversee the successful implementation of marketing campaigns and strategies, ensuring client satisfaction and retention.
Responsibilities include:
- Building and maintaining strong client relationships
- Actively managing client accounts
- Addressing concerns
- Analyzing performance metrics to optimize outcomes
The successful candidate will serve as the main point of contact for clients, contributing to the growth and success of both the clients and Dominate Dental.
Qualifications:
- Proven skills in Customer Service, ensuring high levels of client satisfaction
- Expertise in Customer Retention and Relationship Building for long-term client partnerships
- Strong Analytical Skills to monitor and assess campaign performance and client needs
- Ability to effectively address client concerns and deliver tailored solutions
- Exceptional communication and problem-solving abilities
- Experience in the dental or digital marketing industry is a plus
- Bachelor's degree in Marketing, Business Administration, or a related field
You will lead the day-to-day management of client relationships, build strong rapport across a diverse range of personalities, and help develop and oversee high performing digital marketing strategies. Your role is central to ensuring clients feel supported, informed, and confident in the return on investment we deliver.
You must be able to confidently assess key digital marketing metrics, navigate SEO performance, manage paid advertising strategy across Google and Meta, and understand how strong organic social media strategies work. You will be working closely with our delivery team and must be comfortable interpreting KPIs, identifying trends, and advising clients with clarity and authority.
Customer service excellence is essential. Adaptability, empathy, and the ability to communicate with impact will set you apart. You should bring a confident and composed presence, a hunger to learn, and a natural instinct for problem solving.
Innovation matters to us. An interest in AI and new technology, along with a willingness to adopt and master advanced digital tools, CRMs, spreadsheets, dashboards, and project systems, is a must.
You will also deliver training, workshops, and strategy sessions to clients, so strong presentation skills and the ability to teach with clarity and enthusiasm are important.
Please note: Applicants MUST be UK based.
Client Success Manager in Birmingham employer: Dominate Dental
Contact Detail:
Dominate Dental Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the dental and digital marketing industries. Attend local events or webinars, and don’t be shy about introducing yourself. You never know who might have a lead on that perfect Client Success Manager role!
✨Tip Number 2
Show off your skills! Create a portfolio or a case study showcasing your past successes in client management and marketing campaigns. This will give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions related to client success and relationship building. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Client Success Manager in Birmingham
Some tips for your application 🫡
Show Your Passion for Client Success: When writing your application, let us see your enthusiasm for helping clients succeed. Share examples of how you've built strong relationships and ensured client satisfaction in the past. We love to see candidates who genuinely care about their clients!
Highlight Your Analytical Skills: Make sure to mention your experience with analysing performance metrics. We want to know how you’ve used data to optimise campaigns and improve client outcomes. Be specific about the tools and methods you’ve used – it’ll really make your application stand out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Client Success Manager. Use keywords from the job description and show us how your skills align with what we’re looking for. It shows you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss any important details. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining us!
How to prepare for a job interview at Dominate Dental
✨Know Your Client Success Fundamentals
Brush up on the key principles of client success management. Understand how to build and maintain strong client relationships, as well as the importance of customer retention. Be ready to discuss your past experiences in these areas and how they can apply to the role.
✨Show Off Your Analytical Skills
Prepare to talk about how you've used data to drive decisions in previous roles. Familiarise yourself with common digital marketing metrics and be ready to explain how you would assess campaign performance and client needs. This will show that you can navigate the analytical side of the job confidently.
✨Demonstrate Your Communication Prowess
Since you'll be the main point of contact for clients, practice articulating your thoughts clearly and concisely. Think of examples where you've effectively addressed client concerns or delivered tailored solutions. Strong communication skills are a must, so let your personality shine through!
✨Embrace Innovation and Technology
Familiarise yourself with the latest digital tools and technologies relevant to the role. Be prepared to discuss your interest in AI and how you’ve adapted to new tech in the past. Showing enthusiasm for innovation will set you apart from other candidates.
