Gym Manager - Domin8 Muay Thai
Location: Domin8 Academy, Unit 13, Raleigh Industrial, Camp Lane, Birmingham, B21 8JF.
We are seeking an experienced, driven, people‑focused professional to manage our gym and deliver an exceptional member experience.
Responsibilities
Member Experience
- First point of contact via phone, email, walk‑ins and enquiries.
- Onboard new members and welcome them to the Domin8 family.
- Manage and grow the member community chat, keeping members informed, engaged and motivated.
- Promote gym events, fight nights, the weekly schedule and special offers.
- Create offers and initiatives that keep members excited and invested.
Retention & Communication
- Run the member retention scheme, proactively spot drifting members and bring them back.
- Handle all member communications consistently.
- Collect and act on member feedback.
- Generate Google reviews and build the gym's reputation in the Birmingham community.
Sales & Revenue
- Follow up on leads from advertising promptly.
- Convert enquiries into new memberships.
- Upsell PT sessions, merchandise, fight tickets, events and packages to existing members.
- Chase and resolve failed payments promptly.
Admin & Operations
- Manage and record all kit sales and stock daily.
- Keep member records and lists accurate and up‑to‑date.
- Check emails daily and flag important items to the owner immediately.
- Produce a weekly numbers report: members, leads, conversions, cancellations, revenue.
- Maintain gym cleanliness, organized layout and professional appearance.
Working Hours
- Monday, Tuesday, Thursday: 10:30 am – 8:30 pm (1 hour unpaid break).
- Wednesday, Friday: 3:30 pm – 8:30 pm.
- Saturday: 9:30 am – 2:00 pm.
- Total: 41.5 paid hours per week.
Compensation
- Base salary: £12.21 hour – £2,196 /month.
- Guaranteed professionalism bonus: £200 /month (monthly if core standards met).
- Performance bonus up to £400 /month: target‑based (£100 each for upsell revenue, new member target, cancellations below target, member satisfaction).
- Total earning potential: £2,796 /month.
Qualifications
- Proven experience in gym, leisure, hospitality or customer‑facing management.
- Punctual, reliable and trustworthy; non‑negotiable.
- Strong communicator: phone, in‑person, written.
- Computer proficiency, admin systems and social messaging platforms.
- Sales‑mindset and comfortable closing memberships.
- Proactive, self‑motivated, and holds high standards.
- Interest in fitness or combat sports is a bonus but not essential.
- Experience: Required.
- Language: English – Advanced.
- Employment: Full‑time.
- Salary: £2,200 – £2,800 monthly.
Benefits
- Competitive base salary with guaranteed and performance bonuses.
- Real responsibility and autonomy in a growing brand.
- Opportunity to be part of franchise expansion and online growth.
- Energetic, passionate environment where contributions matter.
