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- Tasks: Service and repair bikes on-the-go, ensuring top-notch customer satisfaction.
- Company: Join Domex Bikes, a leading bike repair specialist with a passion for cycling.
- Benefits: Enjoy a competitive salary, company vehicle, tools, paid holidays, and health perks.
- Why this job: Be part of a dynamic team that values cycling culture and personal development.
- Qualifications: 2 years' workshop experience, excellent cycle knowledge, and a full UK driving licence required.
- Other info: Join fun cycling events and celebrate your achievements at our annual conference.
The predicted salary is between 24000 - 30000 £ per year.
Domex Bikes is actively hiring Mobile Bike Mechanics to service and repair our customers' bikes and deliver the very best customer service, all facilitated through our fleet of fully equipped mobile workshop vans.
Who are we? We are Domex Bikes, proud to be part of the Domex family, a leading repair specialist. Our expert mechanics carry out bicycle / e-Bike maintenance, service and repair for our customers whether at home, work or roadside, supported by our back-office customer service team. We are actively seeking proficient bike mechanics to join our team, to cover the South London and Surrey area.
What will your responsibilities be in this role?
- Service and repair customer bikes to the highest standard and with maximum reliability.
- Third party bicycle support including warranty work, bike builds and ready to ride deliveries.
- Accurately inspect, diagnose, and fix issues and faults in a required timeframe. Carbon Bike Inspection training provided.
- Provide consultation on correct maintenance and preventative measures to customers.
- Stock control on parts and consumables to be retained in van.
What skills and experience are required?
- 2 years’ experience in a professional workshop environment.
- Excellent knowledge of the cycle industry. E-bike experience preferred.
- Full UK manual driver’s licence.
- Can-do attitude and problem-solving mentality.
- Ability to follow established procedures and practices.
- Excellent communication and customer service skills.
- A strong commitment to health and safety guidelines.
- Cytech level 2 or higher (or equivalent) qualification preferred.
What will we offer you?
- Annual salary of £28,000 to £30,000 depending on experience.
- Continual professional development from leading training providers and our Field Manager.
- All-Inclusive Resources: Enjoy a company vehicle, a fuel card, tools and equipment, a uniform, laptop, and a smartphone.
- Well-Being Matters: Paid holidays, a pension plan, a range of health and lifestyle benefits, and the potential for overtime.
- Regular staff team cycling events; yes, we ride too...
- Celebrate Success: Join our annual conference with service awards, recognising your achievements.
Apply today and start your journey with Domex Bikes. At Domex, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.
Mobile Bike Mechanic employer: "Domex"
Contact Detail:
"Domex" Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Bike Mechanic
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the cycling industry, especially e-bikes. This knowledge will not only impress during interviews but also show your commitment to staying updated in your field.
✨Tip Number 2
Network with other bike mechanics and professionals in the cycling community. Attend local cycling events or workshops to meet potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Prepare to demonstrate your practical skills during the interview process. Be ready to discuss specific repairs or maintenance tasks you've completed, as well as any challenges you've faced and how you overcame them.
✨Tip Number 4
Showcase your customer service skills by preparing examples of how you've successfully interacted with customers in the past. Highlight your ability to communicate technical information clearly and effectively, which is crucial for this role.
We think you need these skills to ace Mobile Bike Mechanic
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Mobile Bike Mechanic position at Domex Bikes. Understand the responsibilities and required skills to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 2 years of experience in a professional workshop environment. Mention any specific bike mechanics skills, especially related to e-bikes, to stand out.
Showcase Customer Service Skills: Since excellent communication and customer service skills are crucial for this role, provide examples in your application that demonstrate your ability to interact positively with customers and solve their problems.
Tailor Your Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the role and the company. Mention why you want to work for Domex Bikes and how your values align with their commitment to customer service and safety.
How to prepare for a job interview at "Domex"
✨Showcase Your Technical Skills
Be prepared to discuss your experience in bike mechanics, especially any specific work you've done with e-bikes. Bring examples of repairs or services you've completed, and be ready to explain your problem-solving process.
✨Demonstrate Customer Service Excellence
Since customer service is key for Domex Bikes, think of examples where you've gone above and beyond for a customer. Highlight your communication skills and how you handle difficult situations with clients.
✨Familiarise Yourself with Health and Safety Guidelines
Understand the health and safety protocols relevant to bike maintenance and repair. Be ready to discuss how you ensure safety in your work environment and how you would apply these practices while working on-site.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture at Domex Bikes. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
