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- Tasks: Service and repair bikes on-the-go, ensuring top-notch customer satisfaction.
- Company: Join Domex Bikes, a leading bike repair specialist in South London and Surrey.
- Benefits: Enjoy a competitive salary, company vehicle, paid holidays, and health perks.
- Why this job: Be part of a dynamic team that values cycling culture and professional growth.
- Qualifications: 2 years' experience in bike mechanics and a full UK manual driver's licence required.
- Other info: Receive ongoing training and participate in fun cycling events with the team.
The predicted salary is between 28000 - 30000 £ per year.
Domex Bikes is actively hiring Mobile Bike Mechanics to service and repair our customers' bikes and deliver the very best customer service, all facilitated through our fleet of fully equipped mobile workshop vans.
Who are we? We are Domex Bikes, proud to be part of the Domex family, a leading repair specialist. Our expert mechanics carry out bicycle / e-Bike maintenance, service and repair for our customers whether at home, work or roadside, supported by our back-office customer service team. We are actively seeking proficient bike mechanics to join our team, to cover the South London and Surrey area.
What will your responsibilities be in this role?
- Service and repair customer bikes to the highest standard and with maximum reliability.
- Third party bicycle support including warranty work, bike builds and ready to ride deliveries.
- Accurately inspect, diagnose, and fix issues and faults in a required timeframe. Carbon Bike Inspection training provided.
- Provide consultation on correct maintenance and preventative measures to customers.
- Stock control on parts and consumables to be retained in van.
What skills and experience are required?
- 2 years’ experience in a professional workshop environment.
- Excellent knowledge of the cycle industry. E-bike experience preferred.
- Full UK manual driver’s licence.
- Can-do attitude and problem-solving mentality.
- Ability to follow established procedures and practices.
- Excellent communication and customer service skills.
- A strong commitment to health and safety guidelines.
- Cytech level 2 or higher (or equivalent) qualification preferred.
What will we offer you?
- Annual salary of £28,000 to £30,000 depending on experience.
- Continual professional development from leading training providers and our Field Manager.
- All-Inclusive Resources: Enjoy a company vehicle, a fuel card, tools and equipment, a uniform, laptop, and a smartphone.
- Well-Being Matters: Paid holidays, a pension plan, a range of health and lifestyle benefits, and the potential for overtime.
- Regular staff team cycling events; yes, we ride too...
- Celebrate Success: Join our annual conference with service awards, recognising your achievements.
At Domex, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.
Mobile Bike Mechanic employer: "Domex"
Contact Detail:
"Domex" Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mobile Bike Mechanic
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in the cycling industry, especially e-bikes. This knowledge will not only impress during interviews but also show your commitment to staying updated in your field.
✨Tip Number 2
Network with other bike mechanics and professionals in the cycling community. Attend local cycling events or workshops to meet potential colleagues and learn about job openings that may not be advertised widely.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills during the interview. Think of specific examples from your past experience where you successfully diagnosed and repaired bike issues under time constraints.
✨Tip Number 4
Showcase your customer service skills by preparing to discuss how you've handled difficult situations with customers in the past. Highlighting your ability to communicate effectively will set you apart from other candidates.
We think you need these skills to ace Mobile Bike Mechanic
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in bike mechanics, particularly any work you've done in a professional workshop environment. Emphasise your knowledge of the cycle industry and any e-bike experience you have.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for cycling and customer service. Mention specific skills that align with the job description, such as your problem-solving mentality and commitment to health and safety guidelines.
Highlight Relevant Qualifications: If you have a Cytech level 2 qualification or equivalent, make sure to mention it prominently in your application. This will demonstrate your technical expertise and suitability for the role.
Showcase Your Communication Skills: Since excellent communication and customer service skills are essential for this role, consider including examples in your application where you've successfully interacted with customers or resolved issues effectively.
How to prepare for a job interview at "Domex"
✨Showcase Your Technical Skills
Be prepared to discuss your experience in bike mechanics, especially any specific work you've done with e-bikes. Bring examples of past repairs or maintenance tasks you've completed, as this will demonstrate your hands-on expertise.
✨Emphasise Customer Service
Since the role involves direct interaction with customers, highlight your communication skills and any previous customer service experience. Share examples of how you've handled customer queries or resolved issues effectively.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've had to diagnose and fix bike issues under time constraints. This will show your ability to think on your feet and tackle challenges head-on, which is crucial for a mobile mechanic.
✨Familiarise Yourself with Health and Safety Guidelines
Understanding and adhering to health and safety protocols is vital in this role. Be ready to talk about your commitment to safety practices and any relevant training you've received, as this will reassure the interviewers of your professionalism.
