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- Tasks: Diagnose and repair kitchen appliances in customers' homes using a mobile app.
- Company: Join Domex, a leading domestic appliance repair specialist since 2003.
- Benefits: Earn up to £50,000+ with bonuses, enjoy a company vehicle, and receive health benefits.
- Why this job: Transform your skills with training and support while making a real impact in customers' lives.
- Qualifications: Understanding of electrical principles and hands-on trade experience required.
- Other info: This role is for UK applicants in specified London postcodes only.
The predicted salary is between 36000 - 60000 £ per year.
Field Service Engineer (Greater London and Surrounding Areas)
Job Reference: DOMLON
Location: Greater London, UK
Function: Field Service
Base Salary: Possibility to earn up to £50,000+ from performance-related bonuses and overtime.
Status: Full Time
Job Type: Permanent
40 hours per week, plus one Saturday per month on a rotating schedule.
Domex is actively hiring Technicians to join our Domestic Appliance Repair team as a Field Service Engineer. Experience in the role is not essential; we are committed to nurturing talent and transforming you into the best Domestic Appliance Engineer you can be.
Who are we?
We are Domex, an industry-leading domestic appliance repair specialist, dedicated to delivering exceptional service to our valued customers since our establishment in 2003. Our company takes pride in its representation of world-class brands, including LG, Beko, Whirlpool, and many others. With a strong presence across Greater London, parts of the Southeast, and the Midlands, we have witnessed remarkable growth, boasting a community of over 80 skilled engineers dedicated to excellence. Our vision is simple yet powerful: to make Domex a household name by revolutionising the appliance repair experience.
What will your responsibilities be in this role?
- Performing diagnostics and servicing repairs on kitchen appliances in customers\’ homes, including washing machines, dryers, dishwashers, and electric cookers.
- Visiting customers generally within your surrounding postcode areas, eliminating long commutes.
- Managing your day using a user-friendly mobile app, including parts in-take, returns, technical information, and job completion.
- Maintaining communication with both customers and the office, providing updates and addressing issues where required.
What skills and experience do you need?
- A comprehensive understanding of electrical principles, acquired through a combination of education and work experience.
- Experience in a hands-on trade, e.g. Service Engineer, Electrician, Technician, Maintenance Engineer, and Handyman.
- Possession of a valid manual car driving licence and comfort with daily driving.
- A customer-centric approach focusing on delivering excellent service and meeting customer needs.
What will we offer you?
- Earning Potential: Earn up to £50,000+ annually with a competitive base salary and performance-related bonus scheme.
- All-Inclusive Resources: Enjoy a company vehicle, a fuel card, tools and equipment, a uniform, and a smartphone.
- Well-Being Matters: Paid holidays, a pension plan, a range of health and lifestyle benefits, and the potential for overtime.
- Growth-Oriented: Elevate your skills with comprehensive training at our Head Office Training Academy, field training with an expert Field Supervisor, and ongoing support.
- Celebrate Success: Join our annual conference where we come together to socialise and award long service and engineer performance.
Apply today and start your journey at Domex, where your path to becoming an expert Domestic Appliance Engineer begins and your potential for success knows no bounds.
At Domex, we take pride in being an equal opportunity employer dedicated to providing fair and equitable treatment to all our applicants and employees, promoting diversity and inclusion.
Please note, this vacancy is for UK based applicants only. To apply for this job, you should be based within the following UK postcodes: All London postcodes + WD, EN, HA, UB, TW, KT, IG, RM, DA, BR, CR, SM, SL, GU, RH, BN and RG.
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Field Service Engineer (Greater London and Surrounding Areas) employer: "Domex"
Contact Detail:
"Domex" Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (Greater London and Surrounding Areas)
✨Tip Number 1
Familiarise yourself with the specific appliances that Domex services, such as washing machines and dishwashers. Understanding the common issues these appliances face can give you an edge during interviews and show your genuine interest in the role.
✨Tip Number 2
Network with current or former Field Service Engineers in the industry. They can provide valuable insights into the role and the company culture at Domex, which can help you tailor your approach when applying.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Since the role is customer-centric, showcasing your ability to communicate effectively and resolve issues will make you a more attractive candidate.
✨Tip Number 4
Prepare to discuss your hands-on experience in trades during the interview. Even if you lack direct experience as a Field Service Engineer, highlighting relevant skills from previous roles can help you stand out.
We think you need these skills to ace Field Service Engineer (Greater London and Surrounding Areas)
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Field Service Engineer position. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in hands-on trades or customer service roles. Use bullet points for clarity and include specific achievements that demonstrate your capabilities.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention why you want to work at Domex and how your background makes you a suitable candidate. Be sure to address your understanding of electrical principles and customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in this role.
How to prepare for a job interview at "Domex"
✨Understand the Role
Before your interview, make sure you have a solid understanding of what a Field Service Engineer does. Familiarise yourself with the types of appliances you'll be working on and the common issues that arise. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since this role involves direct interaction with customers, be prepared to discuss your approach to customer service. Share examples of how you've handled difficult situations or gone above and beyond to meet customer needs. This will demonstrate your customer-centric mindset.
✨Highlight Relevant Experience
Even if you don't have direct experience as a Field Service Engineer, think about any hands-on trade experience you have. Whether it's as an electrician, technician, or handyman, relate your skills to the job requirements. Emphasise your understanding of electrical principles and problem-solving abilities.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or the company's vision for growth. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
