At a Glance
- Tasks: Deliver top-notch customer service and support sales while connecting with nature.
- Company: Join Dometic, a global leader in mobile living products.
- Benefits: Flexible hours, competitive pay, and opportunities for personal growth.
- Other info: Exciting events and a dynamic team await you!
- Why this job: Be the voice of Dometic, helping customers enjoy their outdoor experiences.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic is on an exciting journey. We have set an ambitious vision and are on a mission to empower more people to connect with nature.
About The Position
As a Customer Service Advisor, you will become a direct point of contact for our B2B and B2C customers, responsible for delivering high levels of service and satisfaction following internal policies and procedures. Some sales support will be required, with occasional weekend work (time off in lieu will be given).
Key Responsibilities
- Driving excellent customer service via phone and email
- To understand all internal procedures and operate them appropriately
- Processing general enquiries and warranty claims from end users and retail customers in a timely manner
- Processing returns, arranging repairs and organising replacement parts where applicable
- Liaising with couriers regarding deliveries
- Providing general sales support; processing orders and trade enquiries
- Support a busy seasonal show schedule with event bookings, compliance paperwork and co-ordination of event logistics
- Support in person at consumer events (approximately 5 per year) including venue set up and breakdown
Skills & Requirements
- Previous experience of working in a customer service environment ideally from a warranty type background
- Experience of working within a busy office environment
- Experience of balancing administrative duties whilst responding to telephone and email enquiries
To be successful in this role, we believe that you possess the following skills, competencies & characteristics:
- Confident telephone manner
- Excellent communication skills, both verbal and written
- Excellent organisational skills and ability to effectively manage your own workload
- Ability to work independently or as part of a team in a fast-paced environment whilst displaying close attention to detail
- A confident user of MS Office software including Outlook, Excel plus CRM systems
- Ability to build rapport with customers and colleagues with a positive, communicative, helpful mindset
- A proactive approach to problem-solving, taking full end to end ownership of every customer contact using your own initiative and available resources
- Desire and ability to develop technical knowledge
- A full UK Driving Licence
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Customer Service & Sales Support in Clitheroe employer: Dometic
Dometic is an exceptional employer, offering a dynamic work environment where employees are empowered to connect with nature and contribute to a global mission. With a strong focus on customer service excellence, Dometic fosters a collaborative culture that values personal growth and development, providing ample opportunities for career advancement. Located in a vibrant area, employees enjoy a supportive atmosphere, competitive benefits, and the chance to engage in exciting events that enhance both professional skills and team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support in Clitheroe
✨Tip Number 1
Get to know Dometic's products and values inside out. When you understand what they stand for, you can tailor your conversations to show how you fit into their mission of connecting people with nature.
✨Tip Number 2
Practice your phone manner! Since you'll be handling customer queries, a confident and friendly tone can make all the difference. Try role-playing with a friend to get comfortable before the big day.
✨Tip Number 3
Be ready to showcase your organisational skills. Think of examples from your past experiences where you juggled multiple tasks effectively. This will help you stand out as someone who can thrive in a busy environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on being part of the Dometic team right from the start.
We think you need these skills to ace Customer Service & Sales Support in Clitheroe
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your previous experience in customer service. We want to see how you've handled enquiries and resolved issues, so share specific examples that demonstrate your skills and approach.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing how you connect your experiences with what we’re looking for at Dometic.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Dometic
✨Know the Company Inside Out
Before your interview, take some time to research Dometic and its products. Understand their mission to empower people to connect with nature and how they operate in the mobile living industry. This knowledge will help you answer questions more confidently and show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, be prepared to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or resolved a tricky issue. Highlight your ability to communicate effectively and manage your workload, as these are key skills for the position.
✨Demonstrate Problem-Solving Abilities
Dometic values a proactive approach to problem-solving. During the interview, be ready to discuss how you've taken ownership of customer issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate your thought process when tackling challenges.
✨Embrace Their Core Values
Familiarise yourself with Dometic's core values: Together We build our future, We play to win, We embrace change, and We walk the talk. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you resonate with their culture can set you apart from other candidates.
