At a Glance
- Tasks: Deliver top-notch customer service and support sales in a dynamic environment.
- Company: Join Dometic, a global leader in mobile living, on an exciting journey.
- Benefits: Flexible working hours, competitive pay, and a chance to connect with nature.
- Other info: Opportunity for personal growth in a supportive team atmosphere.
- Why this job: Make a real difference by helping customers enjoy their outdoor experiences.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 25000 - 30000 £ per year.
Dometic is a global market leader in the mobile living industry. Millions of people around the world use Dometic products in outdoor, residential, and professional applications. Dometic Mobile Cooking UK is looking to recruit a Customer Service Advisor for their small, dedicated team based in Clitheroe for a 6 month fixed term contract. Working hours are 35 hours per week; flexible hours will be considered across 4 or 5 days per week.
About the position
As a Customer Service Advisor, you will become a direct point of contact for our B2B and B2C customers, responsible for delivering high levels of service and satisfaction following internal policies and procedures. Some sales support will be required, with occasional weekend work (time off in lieu will be given).
Key responsibilities
- Driving excellent customer service via phone and email
- To understand all internal procedures and operate them appropriately
- Processing general enquiries and warranty claims from end users and retail customers in a timely manner
- Processing returns, arranging repairs and organising replacement parts where applicable
- Liaising with couriers regarding deliveries
- Providing general sales support; processing orders and trade enquiries
- Support a busy seasonal show schedule with event bookings, compliance paperwork and co-ordination of event logistics
- Support in person at consumer events (approximately 5 per year) including venue set up and breakdown
Skills & Requirements
- Previous experience of working in a customer service environment ideally from a warranty type background
- Experience of working within a busy office environment
- Experience of balancing administrative duties whilst responding to telephone and email enquiries
- Confident telephone manner
- Excellent communication skills, both verbal and written
- Excellent organisational skills and ability to effectively manage your own workload
- Ability to work independently or as part of a team in a fast-paced environment whilst displaying close attention to detail
- A confident user of MS Office software including Outlook, Excel plus CRM systems
- Ability to build rapport with customers and colleagues with a positive, communicative, helpful mindset
- A proactive approach to problem-solving, taking full end to end ownership of every customer contact using your own initiative and available resources
- Desire and ability to develop technical knowledge
- A full UK Driving Licence
Dometic's Core Values
To thrive and succeed in this role, you understand the importance of our core values – Together We build our future, We play to win, We embrace change and We walk the talk; these values reflect the heart and soul of Dometic and they define what it takes to work here and how we do things.
Customer Service & Sales Support in Clitheroe employer: Dometic Mobile Cooking UK
Dometic is an exceptional employer, offering a dynamic work environment in Clitheroe where flexibility and teamwork are at the forefront. As a Customer Service Advisor, you will not only engage with customers but also have the opportunity to grow your skills in a supportive atmosphere that values innovation and collaboration. With a commitment to employee development and a culture that embraces change, Dometic empowers its team members to thrive while connecting people with nature.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Support in Clitheroe
✨Tip Number 1
Get to know Dometic and their products! Familiarise yourself with their mission to connect people with nature. This will help you stand out in interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, being able to articulate your thoughts clearly is key. Try role-playing common customer service scenarios with a friend or family member.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks in a busy environment. This will demonstrate your ability to juggle responsibilities effectively, which is crucial for this role.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to see your enthusiasm for joining the Dometic team.
We think you need these skills to ace Customer Service & Sales Support in Clitheroe
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service & Sales Support role. Highlight your relevant experience in customer service and any sales support you've done. We want to see how you fit into our mission at Dometic!
Show Off Your Communication Skills:Since you'll be dealing with customers directly, it's crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and don’t forget to showcase your confident telephone manner!
Highlight Your Organisational Skills:We love a candidate who can juggle multiple tasks! Make sure to mention any experience you have in managing workloads or balancing administrative duties while responding to enquiries. This will show us you're ready for the fast-paced environment at Dometic.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Dometic Mobile Cooking UK
✨Know the Company Inside Out
Before your interview, take some time to research Dometic and its products. Understand their mission to connect people with nature and how they operate in the mobile living industry. This knowledge will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience that highlight your customer service abilities. Think about times when you resolved a difficult situation or went above and beyond for a customer. Be ready to discuss how you can apply these skills to deliver high levels of service at Dometic.
✨Demonstrate Your Organisational Skills
Since the role involves balancing administrative duties with customer interactions, be prepared to talk about how you manage your workload. Share specific strategies you use to stay organised and ensure timely responses to enquiries, as this will show you can thrive in a fast-paced environment.
✨Embrace Dometic's Core Values
Familiarise yourself with Dometic's core values and think about how they resonate with you. During the interview, try to weave these values into your answers, demonstrating that you align with their culture and are ready to contribute positively to the team.
