At a Glance
- Tasks: Connect with customers, resolve queries, and introduce valuable solutions.
- Company: Join Domestic & General, the UK's leading warranty provider with a supportive culture.
- Benefits: Competitive salary, remote work options, health cash plan, and career development opportunities.
- Other info: Enjoy a vibrant team atmosphere with excellent career growth potential.
- Why this job: Make a positive impact while growing your skills in a dynamic sales environment.
- Qualifications: Strong communication skills and a customer-first mindset are essential.
The predicted salary is between 30150 - 36850 £ per year.
Spring Into Summer with a New role!
Salary: £25,506 per year plus average additional earnings of £4,300
Contract: Permanent, full time with a rotating weekly shift pattern
Location: Nottingham (Hybrid & Remote options available)
Start date: TBD
Domestic & General is the largest specialist warranty provider in the UK, with an ambition to scale globally. We currently support over 9 million customers every year and proudly partner with leading manufacturers and retail brands across the world.
For consecutive years, we've been recognised as a Great Place to Work.
Do you thrive in a fast‑paced environment and enjoy connecting with people? If you're motivated by a supportive but target‑based environment, you'll fit right in as a Customer Sales Advisor within our Customer Support Sales team. We set the bar high - our advisors are the best of the best. This is a fast‑paced, high‑energy role where resilience, adaptability, and a customer‑first mindset are key to success.
So, who are you?
- Self‑driven - Motivated by achieving the right customer outcomes in a sales environment, always aligned with FCA requirements.
- Empathetic and an active listener - You understand customer needs and build trust quickly.
- Resilient and adaptable - You stay calm, positive, and focused even when faced with challenges or change.
- Curious with a growth mindset - You're eager to learn about new products, compliance updates, and customer behaviours.
- Clear communicator - You explain things simply, transparently, and without jargon.
- Independent - Ambitious, innovative, and confident working autonomously in a hybrid or remote setup.
How will you contribute?
As a Customer Support and Sales Advisor, you'll speak with existing customers who call us with queries about their products or services. Your role is to:
- Understand their needs
- Resolve their questions
- Introduce relevant solutions that genuinely add value
- Ensure every interaction leads to the right customer outcome
You’ll log into our virtual contact centre at the start of your shift and handle a steady flow of inbound calls throughout the day. Every conversation is an opportunity to support a customer, build rapport, and make a positive impact.
Although the role is hybrid/remote, you're never on your own. You'll be part of a supportive team that values your efforts, celebrates your success, and helps you grow. It's challenging - but incredibly rewarding.
This position offers a competitive salary and a fantastic opportunity to develop your career in customer service and sales within a company that champions growth and development.
Shift Pattern
Rotating weekly shifts between 8am-8pm, Monday to Sunday
37.5 hours per week
Breaks: 60 minute lunch, 2 x 15 minute breaks.
What's Next?
At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you to fully embrace and understand what is required to succeed at D&G and to provide our customers with the best outcomes.
The Benefits of joining Domestic and General
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Remote working
- Health Cash Plan
- Instant discounts
- The new credit building tool
- Salary Finance Loans
- Electric vehicle leasing
- Long service awards
If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.
Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status.
Customer Sales Advisor - Customer Support Sales (Remote & Hybrid) in Nottingham employer: domesticandgeneral
Domestic is an exceptional employer that fosters a dynamic work culture where innovation and collaboration thrive. As the UK Finance Business Partnering Leader, you will have access to unparalleled growth opportunities, working alongside senior leaders to influence strategic decisions while being part of a high-performing team dedicated to excellence. Located in a vibrant area, the company offers a supportive environment that values insight-led finance and encourages professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Customer Support Sales (Remote & Hybrid) in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at domesticandgeneral. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like domesticandgeneral before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Sales Advisor - Customer Support Sales (Remote & Hybrid) in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to domesticandgeneral:Your cover letter is your chance to shine! Tell us why you want to work at domesticandgeneral specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at domesticandgeneral!
How to prepare for a job interview at domesticandgeneral
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
