Trainee Case Worker in Altrincham

Domestic Violence Assist is a specialist charity supporting victims of domestic abuse throughurgent legal interventions, including Non-Molestation Orders and Occupation Orders. Our work is fast-paced, outcome-focused, and centered on securing immediate protection for clients.

Responsibilities

• Handle incoming calls from individuals experiencing domestic abuse
• Assess eligibilityfor Non-Molestation Orders and Occupation Orders
• Gather clear and relevant information to progress cases
• Request and managesupporting documents for legal aid applications
• Maintain accurate and up-to-dateCRM records
• Liaise with solicitors, courts, and relevant agencies where required
• Ensure all cases are progressed efficiently and within required timeframes
• Work in line with safeguarding procedures and organisational protocols

About You

• Experience in a casework, legal support, or high-volume administrative role
• Strong attention to detail and accuracy in written work
• Ability to manage workload effectively and meet strict deadlines
• Ability to communicate confidently and manage challenging conversations with a calm and measured approach
• Strong sense of responsibility, discretion, and professional boundaries
• Proven experience working in fast-paced, high-pressure environments
• Understanding of domestic abuse and relevant legal processes is desirable
• IT Skills: Utilise Outlook, Word and Dropbox to manage communications and documentation effectively.

What We Offer

• A focused, specialist role within a legal intervention service
• Full training on internal processes and eligibility assessment
• Supportive and close-knit team environment
• Opportunity to develop expertise in domestic abuse injunction processes & criteria