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- Tasks: Support victims of domestic abuse through urgent legal interventions and case management.
- Company: A dedicated charity focused on helping domestic abuse victims.
- Benefits: Full training, supportive team, and opportunity to develop expertise.
- Other info: Fast-paced environment with a focus on safeguarding and professional boundaries.
- Why this job: Make a real difference in the lives of those affected by domestic abuse.
- Qualifications: Experience in admin roles, strong communication skills, and attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
Domestic Violence Assist is a specialist charity supporting victims of domestic abuse through urgent legal interventions, including Non-Molestation Orders and Occupation Orders. Our work is fast-paced, outcome-focused, and centred on securing immediate protection for clients.
Responsibilities
- Handle incoming calls from domestic abuse victims
- Assess eligibility for Non-Molestation Orders and Occupation Orders
- Gather clear and relevant information to progress cases
- Request and manage supporting documents for legal aid applications
- Maintain accurate and up-to-date CRM records
- Liaise with relevant agencies where required
- Ensure all cases are progressed efficiently and within required timeframes
- Work in line with safeguarding procedures and organisational protocols
About You
- Experience in a high-volume administrative role
- Strong attention to detail and accuracy in written work
- Ability to manage workload effectively and meet strict deadlines
- Ability to communicate confidently and manage challenging conversations with a calm and measured approach
- Strong sense of responsibility, discretion, and professional boundaries
- Proven experience working in fast-paced, high-pressure environments
- Understanding of domestic abuse and relevant legal processes is desirable
- IT Skills: Utilise Outlook, Word and Dropbox to manage communications and documentation effectively.
What We Offer
- A focused, specialist role assisting victims of domestic abuse
- Full training on internal processes and eligibility assessment
- Supportive and close-knit team environment
- Opportunity to develop expertise in domestic abuse injunction processes & criteria
- Hours Monday - Thursday 09.00 - 17.30
This post is open to women only under the Equality Act 2010, Schedule 9, Part 1, as being female is deemed to be a genuine occupational requirement due to the nature of the role.
Experienced Admin Support Worker in Altrincham employer: Domestic Violence Assist
Contact Detail:
Domestic Violence Assist Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Experienced Admin Support Worker in Altrincham
✨Tip Number 1
Network like a pro! Reach out to people in the domestic abuse support sector, attend relevant events, and connect on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that job.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your experience aligns with the responsibilities of the role. We suggest practising your responses to common questions, especially around handling challenging conversations and managing high-pressure situations.
✨Tip Number 3
Showcase your skills! Bring along examples of your previous work, especially if you’ve handled sensitive information or worked in fast-paced environments. We want to see how you’ve made an impact in your past roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to support victims of domestic abuse.
We think you need these skills to ace Experienced Admin Support Worker in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in high-volume admin roles. We want to see how your skills match the specific responsibilities listed in the job description.
Showcase Your Attention to Detail: Since accuracy is key in this role, be sure to demonstrate your strong attention to detail in your written application. A well-structured and error-free application will show us you mean business!
Communicate Clearly: Use clear and concise language in your application. We appreciate straightforward communication, especially since you'll be handling sensitive conversations in this role. Let us know how you manage challenging situations calmly.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process.
How to prepare for a job interview at Domestic Violence Assist
✨Know Your Stuff
Familiarise yourself with the specifics of domestic abuse and the legal processes involved, especially Non-Molestation Orders and Occupation Orders. This knowledge will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Admin Skills
Be ready to discuss your experience in high-volume administrative roles. Prepare examples that highlight your attention to detail, ability to manage workloads, and how you've successfully met deadlines in fast-paced environments.
✨Practice Challenging Conversations
Since you'll be handling sensitive calls, practice how to communicate calmly and effectively during tough conversations. Role-playing with a friend can help you feel more prepared and confident when discussing difficult topics.
✨Highlight Your IT Proficiency
Make sure to mention your familiarity with tools like Outlook, Word, and Dropbox. Be prepared to discuss how you've used these applications to manage communications and documentation efficiently in previous roles.