f&b supervisor

Job Responsibilities

• Supervise and ensure smooth daily restaurant operations, including service flow, staff allocation, and customer handling.
• Ensure all food and beverage items are prepared and served according to company standards.
• Lead and supervise service staff, provide coaching, on-the-job training and performance feedback.
• Prepare staff duty roster and ensure sufficient manpower during peak hours.
• Handle customer enquiries and complaints promptly and professionally.
• Ensure high standards of service quality and customer satisfaction.
• Assist in monitoring stock levels, ordering supplies and maintaining proper storage.
• Oversee cashiering functions, ensure accurate cash reconciliation and adherence to SOP.
• Ensure workplace cleanliness, hygiene and food safety (SFA/NEA requirements).
• Enforce compliance with company policies, service standards, and safety regulations.
• Assist in preparing daily reports, sales summaries, and operational documentation.
• Support management in implementing promotions, events and operational improvements.

Job Requirements

• Minimum 3 years of experience in F&B industry, preferably in a supervisory role.
• Strong knowledge of restaurant operations and service workflow.
• Good leadership and communication skills.
• Strong problem‑solving abilities and ability to work under pressure.
• Customer‑oriented with a positive and service‑driven attitude.
• Able to work shift hours, weekends and public holidays.
• Strong sense of responsibility, punctuality, and teamwork.