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- Tasks: Diagnose and repair kitchen appliances while providing top-notch customer service.
- Company: Join Domestic Heroes Ltd, a trusted Midlands business in appliance care.
- Benefits: Enjoy a competitive salary, van for personal use, and health insurance.
- Why this job: Make a real difference in people's homes with your technical skills.
- Qualifications: Experience in appliance repair and strong customer service skills are essential.
- Other info: Flexible work environment with opportunities for team bonding and career growth.
The predicted salary is between 30000 - 45000 £ per year.
Domestic Heroes Ltd is a trusted Midlands based business, specializing in electrical repairs, installations, sales, and spare parts for a wide range of kitchen appliances. We work with most makes and models, including integrated machines, offering quality and reliable solutions. Our commitment is to deliver excellent customer service and ensure the smooth operation of household appliances.
This is a full-time, on-site role for a White Goods Appliance Engineer located in the Midlands. The role involves diagnosing and repairing faults on kitchen appliances, performing installations, and supporting customers with their maintenance needs. Additional responsibilities include managing spare parts, ensuring compliance with safety protocols, and delivering exceptional customer service during house visits.
Requirements:- Proficiency in diagnosing and repairing electrical kitchen appliances.
- Experience in appliance installation and maintenance (Non essential).
- Knowledge of spare parts management and safety standards compliance.
- Strong customer service, problem-solving, and communication skills.
- Ability to work independently and ensure time-efficient repairs.
- Relevant certifications or qualifications in electrical engineering or appliance repair are beneficial.
- A valid driver’s license is required for conducting house visits.
- Customer-focused.
- Self-reliant and responsible.
- Excellent written and spoken English.
- Computer literate.
- Team player.
- Flexible work approach.
- Van and fuel card (available for private use).
- Uniform and PPE.
- Mobile phone.
- Contributory Pension with NEST.
- 20 Days holiday + Bank Holidays (increases with time served).
- Overtime potential at x1.5.
- Competitive salary: £37.5k-45k (Gas) - £34k-39.5k (Non-Gas) based on working hours/skill level.
- Paid travel from home to home.
- Support and motivation.
- Team bonding activities.
- Vitality Health Insurance Cover (including optical, dental & hearing).
- Discount on new appliances.
- Bonus scheme.
As a Domestic Appliance Service Engineer, you will operate in customers' homes within the Midlands area, identifying faults and repairing various domestic appliances. You are expected to complete up to 10 calls per day, depending on the size of the area. The products you will service include dishwashers, washing machines, tumble dryers, cookers, microwaves, hobs, cooker hoods, fridges, and freezers.
- Attend up to 10 calls a day, depending on area or job requirements.
- Ensure all electronic worksheets are accurate and updated.
- Inspect job sheets carefully to identify essential parts needed for each call.
- Collect necessary parts for the day's calls.
- Maintain an up-to-date stock in the van.
- Keep the supplied vehicle clean and presentable, performing routine maintenance checks.
- Be polite and courteous to all customers.
- Ensure high-quality work to encourage repeat business.
- Clean up any mess caused by work at the customer's property.
- Aim to complete as many calls as possible on the first visit.
- Wear the provided company uniform.
Leicester (LE), Nottingham (NG), Derby (DE), Coventry (CV) – However, we welcome applications from engineers within a 25-mile radius of Tamworth, provided they have the necessary skills and experience.
White Goods Appliance Engineer in Tamworth employer: Domestic Heroes Ltd
Contact Detail:
Domestic Heroes Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land White Goods Appliance Engineer in Tamworth
✨Tip Number 1
Get your hands dirty! If you can, try to gain some practical experience with kitchen appliances before applying. Whether it's through a part-time job or helping friends and family, showing that you can diagnose and repair faults will make you stand out.
✨Tip Number 2
Network like a pro! Reach out to other engineers or professionals in the field. Join local groups or forums where you can share tips and learn from others. You never know when a connection might lead to a job opportunity!
✨Tip Number 3
Show off your customer service skills! When you get the chance to meet potential employers, be sure to highlight your ability to communicate effectively and provide excellent service. Remember, they want someone who can connect with customers just as much as they want a skilled engineer.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining Domestic Heroes Ltd. Make sure to tailor your application to show how your skills align with what we’re looking for in a White Goods Appliance Engineer.
We think you need these skills to ace White Goods Appliance Engineer in Tamworth
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your experience with diagnosing and repairing kitchen appliances. We want to see how your skills match up with what we need, so don’t hold back!
Tailor Your Application: Take a moment to customise your application for the White Goods Appliance Engineer role. Mention specific experiences that relate to the job description, like your customer service skills or any relevant certifications.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you in the running for this exciting opportunity.
How to prepare for a job interview at Domestic Heroes Ltd
✨Know Your Appliances
Familiarise yourself with a range of kitchen appliances, especially the ones mentioned in the job description. Brush up on common faults and repairs for dishwashers, washing machines, and cookers. This will show your technical knowledge and readiness to tackle real-world problems.
✨Customer Service is Key
Since this role involves direct interaction with customers, prepare to discuss your approach to customer service. Think of examples where you've gone above and beyond to help a customer or resolved a tricky situation. Highlighting your communication skills will set you apart.
✨Safety First
Make sure you understand the safety protocols related to electrical repairs. Be ready to talk about how you ensure compliance with safety standards during your work. This shows that you take your responsibilities seriously and prioritise safety in your role.
✨Be Organised and Efficient
The job requires managing spare parts and completing multiple calls a day. Share your strategies for staying organised and efficient, whether it’s keeping your van stocked or using technology to track your appointments. This will demonstrate your ability to handle the demands of the role.