At a Glance
- Tasks: Manage customer-focused repair services and ensure high satisfaction levels.
- Company: Join a dynamic team at Domestic & General, a leader in consumer protection.
- Benefits: Enjoy hybrid work, health plans, discounts, and career development opportunities.
- Other info: Great opportunities for personal growth and internal mobility.
- Why this job: Be part of a transformative culture that puts customers first and drives innovation.
- Qualifications: Experience in consumer electronics or claims management is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Contract Type: Permanent, Full time
Location: Hybrid/Remote with visits to our office in Bedworth
Closing date: Friday 17th July 2026
We are excited to be recruiting a Service Watch Agent, within our Service & Claims department in Bedworth on a permanent contract basis, that can be either home based, or a mix of office and working from home.
About
To be successful in this role, you will have:
- Previous experience within consumer electronics, domestic appliance or central heating sectors would be ideal.
- Experience in claims management and KPIs preferable.
- Strong focus on driving the best customer journey outcomes.
- An understanding of cost and quality management.
- Effective interpersonal, written and communication skills at all levels, externally through to internal Director level.
- A high level of organisation with the ability to prioritise tasks effectively.
- An ability to adapt to sudden change.
The Role
On a day-to-day basis, you will ensure that customers continue to be at the heart of what we do, by managing the performance of our repair networks. The role will also involve:
- Responsibility for the delivery of a customer focused repair service.
- Engaging with repair companies and internal departments to provide support, advice and interventions to ensure customer repairs are undertaken promptly and to high standards.
- Develop good working relationships with contractors resulting in improved performance against KPI’s.
- Monitor repair contractors to ensure high levels of customer satisfaction is attained.
- Maintain and report analysis of performance against KPI’s, targets and budget.
- Ensure policies and services reflect best practice and customer needs.
Working for us, works for you
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards. Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
