At a Glance
- Tasks: Manage repair networks and deliver top-notch customer service in a hybrid role.
- Company: Join Domestic & General, a leader in the service and claims industry.
- Benefits: Enjoy flexible working options, competitive pay, and a supportive team environment.
- Other info: Opportunity for career growth in a dynamic and collaborative setting.
- Why this job: Make a real difference by ensuring high-quality repairs and customer satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Domestic & General in Bedworth is seeking a Service Watch Agent within the Service & Claims team on a permanent contract.
The role is flexible to be home-based or a mix of office and remote work with visits to the Bedworth office.
You will manage repair networks, deliver a customer-focused repair service, engage with contractors, and monitor performance against KPIs while collaborating with internal departments to ensure timely, high-quality repairs.
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We think you need these skills to ace Service & Claims Performance Agent - Hybrid/Remote in Sheffield
Customer Service Skills
Performance Monitoring
KPI Management
Contractor Engagement
Collaboration Skills
Repair Network Management
Problem-Solving Skills
