At a Glance
- Tasks: Resolve customer data issues and ensure data integrity in a dynamic environment.
- Company: Join Domestic & General, a fast-moving company focused on customer care.
- Benefits: Enjoy competitive salary, health plans, discounts, and career growth opportunities.
- Other info: Flexible remote work with a culture that prioritises personal and professional development.
- Why this job: Be part of a transformative team that values your input and skills.
- Qualifications: Attention to detail, analytical mindset, and experience in data operations preferred.
The predicted salary is between 24500 - 24500 £ per year.
Location: UK – Remote
Job Type: Full-time, Permanent
Salary: £24,500
At Domestic & General, keeping customer information accurate and secure is essential. As a Data Handling Adviser, you’ll play a vital role in the first stage of resolving customer profile merge issues, ensuring data integrity and safeguarding the business from potential data protection risks. This team acts as the frontline control within the merge workstream, working to prevent serious data-related issues that could impact customers, operational performance, and regulatory compliance. You’ll investigate and correct merge errors, collaborate with internal teams like IT, and help maintain clean, reliable data that supports colleagues across Service, Complaints, and Client teams.
About You
- Strong attention to detail with an analytical mindset
- Comfortable working independently and managing your own workload
- Clear written and verbal communication skills
- Experience using FlySpeed, AS400, and Genio (training available)
- Previous experience in data operations, customer service, or technical support is desirable
- Confidence speaking to customers to clarify data issues
The Role
- Ticket Management
- Work through merge tickets in ServiceNow in priority order
- Give priority to tickets linked to complaints to support timely resolution
- Data Investigation And Correction
- Review and interpret ticket details to understand the merge issue
- Use systems such as FlySpeed, AS400, and Genio to unmerge customer profiles
- Ensure appliances, service records, and addresses are accurately aligned
- Handle complex cases such as landlord accounts with 100+ appliances
- Customer Contact
- Contact customers when needed to verify appliance ownership or clarify data discrepancies
- Gather accurate information to support correct data placement
- Ticket Documentation
- Record actions and updates clearly in ServiceNow
- Pass completed tickets to the Merge Support Team for further processing
Working for us, works for you
Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes. Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards. Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
The culture at Domestic & General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Data Handling Advisor in Sheffield employer: Domestic & General
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment for our Data Handling Advisers. With a strong focus on personal and professional growth, our employees benefit from internal mobility programmes and leadership development opportunities, all while enjoying a healthy work-life balance through our hybrid working model. Join us in a culture that values creativity and innovation, where your contributions directly impact customer satisfaction and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Data Handling Advisor in Sheffield
✨Get Involved in Data Science Meetups
Tap into local data science meetups or workshops to connect with fellow enthusiasts and professionals. These events are goldmines for networking, and sometimes even lead directly to job openings at companies like Domestic & General!
✨Show Off Your Projects
Start building a public portfolio showcasing your data science projects on platforms like GitHub or personal websites. Highlight unique analyses or models you've developed. This not only demonstrates your skills but also gets your name out there for roles like Data Handling Advisor at Domestic & General.
✨Leverage Professional Networks
Join professional bodies related to data science, like the Data Science Society or similar organisations. Getting involved can lead to mentorship opportunities and insider knowledge about full-time positions at companies like Domestic & General.
✨Apply Directly through Our Website
When you find a suitable opening like Data Handling Advisor at Domestic & General, make sure to apply directly through our website. It gives you an edge and shows you're keen to join our team. Plus, who doesn’t love a direct application? It’s easier than navigating through job boards!
We think you need these skills to ace Data Handling Advisor in Sheffield
Some tips for your application 🫡
Show Off Your Projects:In the world of data science, your projects can speak volumes about your skills. Make sure to showcase a few key projects in your CV or portfolio, especially those that highlight your ability to work with data sets, build models, or use relevant tools like Python, R, or SQL. Don’t forget to include links to any GitHub repositories if applicable!
Quantify Your Achievements:Employers love numbers! When drafting your CV, highlight your achievements with quantifiable results. For instance, mention how your data analysis led to a certain percentage increase in efficiency or revenue at a previous job or project. These details can really make your application pop!
Craft a Tailored Cover Letter:For a full-time role at Domestic & General, your cover letter should reflect your passion for data science and your excitement about the specific projects or values of the company. Dive into why you’re a good fit, how your skills align with their needs, and any unique perspectives you can bring to the team.
Stand Out with Relevant Courses and Certifications:Although experience talks, relevant courses or certifications can be your ticket to impressing hiring managers at Domestic & General. Mention any standout courses you've completed that equipped you with essential skills, such as machine learning certifications or data visualisation courses. This shows your commitment to continuously developing your skills in the field!
How to prepare for a job interview at Domestic & General
✨Brush Up on Your Statistics
For a data science role, we need to seriously sharpen our statistics skills. Get ready to tackle technical questions on probability distributions, hypothesis testing, and regression analysis. These are often the bread and butter of data science interviews, so don't just skim over them!
✨Showcase Your Projects
Prepare a killer portfolio showcasing your data science projects. We should include details about the datasets used, the tools and techniques applied, and the impact of your findings. If we can walk them through a particularly challenging project or a cool visualisation that had real-world implications, it’ll really make us stand out!
✨Get Comfortable with Python and R
Most data science positions require us to be proficient in programming languages like Python and R. We should practice common libraries like pandas, NumPy, and scikit-learn, and be ready for live coding exercises or algorithm questions. Showing off our coding chops can really impress the interviewers at Domestic & General!
✨Prepare for Case Studies
Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
