Senior Risk Business Partner - Client Management & Operations

Location: Flexible on location and visits to our offices in Wimbledon and Nottingham as and when required.

Salary: Competitive

Contract: Full Time

We have a fantastic opportunity for a Group Senior Risk Business Partner – Client & Operations to join our team. In this role you will be the driver of D&G’s client management and operations and have a key role in how D&G identifies, assesses and governs client management and operations risk, work in the 2nd line, Group Risk team, supporting to guide the first line business stakeholders and provide oversight, challenge and advisory support across operational processes, client interactions and service delivery. They will assess the effectiveness of controls, support the management of operational and client‑related risks, and provide independent insight to senior stakeholders. The role will help identify risks and opportunities in areas such as client onboarding, service performance, operational resilience, process efficiency and end‑to‑end service execution, ensuring risks are well‑managed and aligned with regulatory and business expectations. They will also be a key business partner in these areas and develop strong relationships across the Group to be a ‘Go to’ risk business partner for client management & operations and work in collaboration with associated business areas and other 2nd and 3rd line function to engage effectively.

Key Responsibilities

• Challenge, support and work with 1st Line teams on risk identification, assessment, and control adequacy related to client management and operational related services.
• Be a key point of contact for the business and effectively engage with the 1st line as a Risk Business Partner.
• Work with the first line and collate / coordinate updates with the 1st line on their risk profiles for aligned reporting on client management and operational report as part of Group Risk Reporting.
• Support, challenge and guide first line on client & operations RCSA process.
• Act as Group Risk Representative on any business projects and initiatives in the areas of client & operations where the representative should challenge and advise as a Risk Business Partner to the business.
• Attend associated working groups and committees in these areas as needed.
• Partner with first line on the operational risk events process in these areas, guide, train and raise awareness as needed and guide the first line to report and rectify with robust actions to strengthen the control environment, as required.
• Support enhancements to D&Gs Client & Operation Control Framework by identifying and embedding key controls across the area’s lifecycle.
• Monitor implementation of risk controls across business units and functions, gathering feedback to support continuous improvement.
• Coordinate and prepare reports and presentations for governance forums as part of group risk reporting.
• Stay on top of regulatory and wider updates in the areas of responsibility and engage with the wider Group Risk team and all lines of business on the evolving landscapes and potential impact to the business.

Skills And Experience Required

• Experience partnering with Client Management and Operations teams, with an understanding of end‑to‑end client service processes.
• Strong expertise in operational and client‑related risk, able to understand technical processes and provide robust challenge and guidance.
• Ability to lead and deliver end‑to‑end risk reviews, including process walkthroughs, control assessment and issue identification.
• Strong communication, influencing and relationship‑building skills across all levels of the business.
• Experience working in a regulated insurance or financial services organisation.
• Strong analytical skills, with the ability to interpret data, identify patterns and communicate insights clearly.
• Understanding of operational resilience, process risk and incident management.
• Experience applying risk frameworks such as RCSA, risk appetite, issues & actions and control testing.
• Ability to provide independent challenge while maintaining constructive, collaborative relationships.
• A proactive, continuous‑improvement mindset with experience supporting operational change initiatives.

Benefits

• Competitive salary and annual discretionary bonus.
• 25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leave.
• Training opportunities as well as clearly defined career progression.
• Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.
• Cover also includes unlimited access to a 24/7 virtual GP service.
• Attractive company pension scheme.
• Life assurance – employer funded cover of 4x basic salary.
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues.
• Employee discounts – with a range of discounts for 100s of online and high street retailers.

Domestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.

Please note that we have a thorough referencing process, which includes criminal record checks. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.