At a Glance
- Tasks: Manage repair networks and ensure exceptional customer journeys.
- Company: Join Domestic & General, a leader in customer service and repair solutions.
- Benefits: Enjoy a hybrid work model, competitive salary, and career development opportunities.
- Other info: Dynamic team environment with opportunities for growth.
- Why this job: Make a real difference in customers' lives while working flexibly.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Domestic & General in Bedworth is seeking a Service Watch Agent to join the Service & Claims team on a permanent hybrid role.
You will balance home-based and office work, visiting the Bedworth office as needed, and help keep customers at the heart of our repair network.
You will manage repair networks, engage with contractors, monitor performance against KPIs, and be involved in cost and quality management, aiming to deliver exceptional customer journeys and timely repairs.
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We think you need these skills to ace Repair Network Service & Claims Agent (Hybrid/Remote)
Customer Service Skills
KPI Management
Performance Monitoring
Cost Management
Quality Management
Contractor Engagement
Problem-Solving Skills
