Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to resolve complaints and enhance customer trust.
- Company: Top insurance service provider with a focus on customer satisfaction.
- Benefits: Hybrid working, competitive salary, and opportunities for professional growth.
- Why this job: Make a real difference in customer experience and drive positive change.
- Qualifications: Expertise in complaints management and strong analytical skills.
The predicted salary is between 36000 - 60000 £ per year.
A leading insurance service provider is seeking a Complaints Policy and Ombudsman Manager to oversee the resolution of complaints and manage the complaints policy framework. In this strategic leadership role, you will lead a team handling Ombudsman cases, ensuring compliance with regulatory standards while driving improvements in customer trust.
Ideal candidates will have deep expertise in complaints management, an understanding of FCA DISP rules, and strong analytical and communication skills. This position offers hybrid working arrangements.
Remote Complaints Policy & Ombudsman Lead in Preston employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Complaints Policy & Ombudsman Lead in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance sector and let them know you're on the lookout for opportunities. Sometimes, a friendly chat can lead to job openings that aren't even advertised.
✨Tip Number 2
Prepare for interviews by brushing up on FCA DISP rules and recent trends in complaints management. We want you to be the go-to expert in the room, so show off your knowledge and confidence!
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and expertise. When you find a role that excites you, tailor your approach to highlight how your skills can drive improvements in customer trust.
✨Tip Number 4
Apply through our website for the best chance at landing that dream job! We’re all about making connections, and applying directly shows your enthusiasm and commitment to joining our team.
We think you need these skills to ace Remote Complaints Policy & Ombudsman Lead in Preston
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaints management and your understanding of FCA DISP rules. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Complaints Policy & Ombudsman Lead role. Share specific examples of how you've driven improvements in customer trust in previous positions.
Showcase Your Analytical Skills: Since this role requires strong analytical skills, include examples in your application that demonstrate your ability to analyse data and make informed decisions. We love seeing how you’ve used these skills to resolve complaints effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Domestic & General
✨Know Your Complaints Management Inside Out
Make sure you brush up on your knowledge of complaints management and the FCA DISP rules. Be ready to discuss specific cases you've handled in the past, showcasing your analytical skills and how you’ve driven improvements in customer trust.
✨Showcase Your Leadership Skills
As this role involves leading a team, prepare examples that highlight your leadership style. Think about times when you’ve successfully managed a team through challenging situations or improved processes, and be ready to share these stories.
✨Understand the Company’s Values
Research the insurance service provider thoroughly. Understand their mission, values, and recent developments. This will help you align your answers with what they stand for and demonstrate your genuine interest in the role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their complaints policy framework and how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
