Domestic & General is hiring a Team Leader for the Service Excellence department in a hybrid role with Nottingham, Bedworth or Brighton offices and remote options. This 37.5-hour week position leads coaching, real-time support and performance improvement across the team to deliver exceptional customer service.
You will coach agents, manage escalations and partner with L&D and IT to drive continuous improvements, while building strong stakeholder relationships and maintaining a proactive, “one
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Service Excellence Team Lead | Hybrid/Remote Coaching in Nottingham employer: Domestic & General
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working arrangements and a strong focus on employee development, you will have access to numerous training opportunities and a clearly defined career progression path. Our comprehensive benefits package, including a competitive salary, health cash plan, and generous leave options, ensures that our employees feel valued and supported in their professional journey.
