Operational Excellence Specialist in Nottingham

Operations Excellence Analyst – Growth MarketsContract Type: 6 month Fixed Term ContractLocation: United Kingdom – Hybrid or Remote (with travel to Growth Market Locations)Domestic & General are committed to helping customers protect the appliances they rely on every day. Our Growth Market based operations continue to deliver excellent results and to support further scalability, we now have an exciting new role for an Operations Excellence Analyst.This is a unique 6-month FTC opportunity, working within our EU markets to support our Growth Markets Operations.Reporting to the Director of Operations, the role will provide dedicated support to design and implement the appropriate operational governance framework, operational change framework, process documentation, audit remediation and operational resilience activities.The role offers an opportunity to have a significant impact on the successful delivery of the Growth Markets Operations operating model. The role ensures progress on key transformation priorities and helps reduce implementation risk.About YouWe are looking for an experienced Operations specialist with strong senior stakeholder management and influencing skills, across multiple functions and geographies.To be successful, you will need:The ability to work across multiple complex workstreams, including audit remediation, governance design, risk & controls, complaints oversight, business continuity and operational readiness.Strong analytical skillsThe ability to operate independently in a fast-changing environmentStrong leadership skills through influence, collaboration and deliveryA focus on continuous improvement, accountability, governance excellence and customer focused outcomesStrong relationship building skills, driving cross function collaboration, supporting the embedding of a robust operational cultureAn openness to traveling to our growth market locations as requiredThe RoleSupport implementation of Growth Markets Operations improvements.Own the maintenance and continuous improvement of process documentation, version control and governance documentation. Drive the successful delivery of audit remediation activities and the closure of audit actions within agreed timelines.Establish and embed an operational change management framework for new products, customer journeys and process changes.Lead operational readiness activities across key stakeholder groups.Design and implement governance frameworks, including forums, controls, reporting and oversight and decision-making mechanismsCreate and embed implementation of BPO oversight, complaints governance, risk management and Root Cause Analysis processes.Advance operational resilience initiatives, including Business Continuity Plan reviews, skills matrix development and contingency planning.Oversee the transition of DGIEU Operations KRI reporting into Growth Markets Operations.Develop strategic priorities recommendations and delivery roadmaps to support leaders.We offer lots of great benefits! Some of which include:Competitive salary and annual discretionary bonus25 days annual leave plus bank/public holidays, as well as an annual option to buy up to 5 additional days of annual leaveTraining opportunities as well as clearly defined career progressionHealth cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP serviceAttractive company pension schemeLife assurance – employer funded cover of 4x basic salaryDedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:Salary Finance – access to savings and borrowing through payrollCar Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all-inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand-new vehiclesTravel Loans – interest free loans to help spread the cost of annual travel ticketsCycle to Work – tax efficient bike and cycling equipment worth up to £1,000Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classesOnHand – Giving you the opportunity to be an Eco & Social volunteer via a handy app. Volunteer individually or in groups to get involved in Youth Mentoring, Food Poverty, Homelessness & Elderly help.Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issuesFree Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friendsEmployee discounts – with a range of discounts for 100s of online and high street retailersDomestic & General are an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status.Please note that we have a thorough referencing process, which includes criminal record checks.At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. #J-18808-Ljbffr