Domestic & General is seeking a seasoned Contact Centre Resource Planning Senior Manager to lead workforce planning, forecasting, scheduling and dialler strategy across our multi-site operation. Hybrid role with Wimbledon or Nottingham locations, reporting to senior leaders and shaping capacity, performance and commercial outcomes.
You'll balance demand, productivity and costs, drive improvements in real-time operations and develop long-term capacity plans, leading a team of experts across WFM
Hybrid Senior Manager, Contact Centre Workforce & Dialler Strategy in Nottingham employer: Domestic & General
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working arrangements and a strong focus on employee development, you will have access to numerous training opportunities and a clearly defined career progression path. Our comprehensive benefits package, including a competitive salary, health cash plan, and generous leave options, ensures that our employees feel valued and supported in their professional journey.
