Customer Sales Advisor - Outbound (Hybrid) in Nottingham

Overview

A role where ambition meets opportunity. Salary: £25,506 per year plus average additional earnings of £8,000 per annum. Contract: Permanent, full time with a fixed weekly shift pattern. Location: Hybrid – a blend of Nottingham office and home working, giving you the opportunity to collaborate in person, learn from experienced colleagues and stay connected as part of a high‑performing team. Start date: Monday 3rd August 2026.

Join us at an exciting time and be part of a brand‑new, enhanced training launch. Your time in the office is designed to support your development, giving you access to on‑the‑spot coaching, peer support and the opportunity to learn directly from experienced colleagues in a collaborative environment.

Domestic & General is the UK’s leading specialist warranty and insurance provider, protecting millions of household products for over 9 million customers each year. We work in partnership with some of the world’s most trusted manufacturers and retailers, and we’re continuing to grow – both in the UK and globally. For consecutive years, we’ve been proud to be recognised as a Great Place to Work, thanks to our inclusive culture, strong sense of purpose and commitment to our people.

If you enjoy meaningful conversations, working towards clear goals and being supported to succeed, you’ll feel right at home as a Customer Sales Advisor at D&G. This is a fast‑paced, rewarding role where quality matters just as much as results. You’ll be supported to build confidence, resilience and capability, while always keeping our customers at the heart of what you do.

Who we’re looking for

• Self‑driven: You enjoy working in a sales environment where achieving the right outcomes for customers goes hand‑in‑hand with meeting targets and FCA requirements.
• Empathetic and a great listener: You take the time to understand customer needs, helping you recommend suitable products and build genuine trust.
• Resilient and adaptable: You’re comfortable working in a regulated, high‑energy environment. When challenges arise, you stay positive, adapt your approach and keep learning.
• Curious with a growth mindset: You’re open to learning about new products, processes and compliance updates, helping you consistently deliver great customer outcomes.
• Clear and confident communicator: You explain things simply and transparently, avoiding jargon and ensuring customers fully understand their options.
• Comfortable working independently: You’re motivated, organised and able to work autonomously within a hybrid role.

How you will contribute

As an Outbound Sales Advisor working on a hybrid basis, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers. This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.

Working hours

Monday to Thursday: 10:30 am – 7:00 pm
Friday: 9:00 am – 5:30 pm
2 × 15‑minute breaks and a 30‑minute lunch break

Training and onboarding

To help you get the very best start with us, your first six weeks are carefully structured to support your learning and confidence. The first two weeks will focus on immersive training, after which you’ll transition into Gradbay, where you’ll continue developing your skills with ongoing support from your team and leaders. To fully benefit from the training programme, attendance at our Nottingham office is required on the following dates: Week 1: Monday 3rd, Tuesday 4th and Wednesday 5th August; Week 2: Monday 11th, Tuesday 12th and Wednesday 13th August. Spending this time in the office allows you to build strong relationships early, gain real‑time feedback, and learn alongside your peers – helping you build confidence faster and set you up for long‑term success. Following training, during Gradbay you will work from the office on Tuesdays and Wednesdays, with the remainder of the week spent working from home as part of our hybrid approach. These in‑office days are designed to keep you connected, supported and continuously developing as part of your team.

Benefits of joining Domestic and General

• Starting salary of £25,506.
• Average bonus earnings of £8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and professional growth encouraged, with internal mobility programmes providing networking opportunities and leadership development programmes.
• Hybrid working, with dedicated in‑office time to support development, collaboration and performance.
• Health cash plan, instant discounts, the new credit building tool, salary finance loans, electric vehicle leasing, long‑service awards.

Our recruitment process

Apply via Workday. 15‑minute introductory call with our Talent Acquisition team. Online virtual assessment. Microsoft Teams interview and call‑listening exercise. Job offer and pre‑employment checks. IT equipment delivery and set‑up ahead of day one.

We want everyone to have a fair and inclusive experience when applying for a role with us. If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help. Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK.

Equal Opportunity Employer

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.