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For Companies At a Glance
- Tasks: Connect with customers and help them protect their valuable items through insurance.
- Company: Join the UK's largest insurance company, recognised as a great place to work.
- Benefits: Earn a competitive salary plus bonuses, with remote work and growth opportunities.
- Other info: Enjoy a dynamic team culture with training and career advancement opportunities.
- Why this job: Make a real impact while developing your sales skills in a supportive environment.
- Qualifications: Motivated, resilient, and excellent communicators who thrive in fast-paced settings.
The predicted salary is between 25506 - 33506 ÂŁ per year.
Make the Move This May — A Role Bursting with Motivation and Opportunity
Salary: ÂŁ25,506 per year plus average additional earnings of ÂŁ8,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Remote – Working from home
Start: Tuesday the 26th of May
Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe.
For consecutive years we have been recognised as a “Great place to Work”.
Do you thrive in a fast-paced environment and enjoy connecting with people? If you're motivated by a supportive but target-based environment, you'll fit right in as a Customer Sales Advisor.
We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
So, who are you?
- Self-Driven - You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
- Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
- Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent - You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
How will you contribute?
As a remote outbound sales advisor in our virtual contact centre, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.
It's a remote role working from home, but you’re not alone. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers.
This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
Shift pattern: Mon-Thurs 10:30-7pm, Fri - 9-5:30pm, 2 x 15min breaks and 30min lunch break
What's Next?
At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you, to fully embrace and understand what is required to succeed at D&G and to provide our customers, with the best outcomes.
The Benefits of joining Domestic and General
- Starting salary of ÂŁ25,506
- Average Bonus Earnings of ÂŁ8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
Process
- Apply on workday
- 15-minute telephone conversation with one of our Talent Acquisition team
- Complete our online Virtual Assessment
- A Microsoft teams’ interview and call listening exercise
- Job Offer and employment screening checks
- IT Equipment delivery and set up call in readiness for day 1
We want everyone to have a fair and inclusive experience when applying for a role with us. If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.
Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK.
Don't hesitate, submit your application and up to date CV or Resume now! Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Customer Sales Advisor - Outbound in Nottingham employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Outbound in Nottingham
✨Tip Number 1
Get to know the company inside out! Research Domestic and General, their values, and what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Prepare a short introduction about yourself that highlights your sales experience and customer service skills. This will help you make a great first impression during that all-important phone call with the Talent Acquisition team.
✨Tip Number 3
Be ready for role-play scenarios! During the Microsoft Teams interview, you might be asked to demonstrate how you'd handle a customer interaction. Brush up on your active listening and empathy skills to show you can connect with customers effectively.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Advisor - Outbound in Nottingham
Some tips for your application 🫡
Show Your Sales Spirit: When you're writing your application, let your passion for sales shine through! Share examples of how you've thrived in a target-driven environment and how you connect with customers. We want to see that you’re self-driven and ready to make an impact!
Be Clear and Concise: Keep your language straightforward and avoid jargon. Just like in the role, clarity is key! Make sure your application communicates your skills and experiences clearly, so we can easily see how you fit into our team.
Highlight Your Resilience: Sales can be tough, and we know that! In your application, mention times when you've faced challenges or rejection but bounced back stronger. Show us that you’re adaptable and ready to learn in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our fantastic team!
How to prepare for a job interview at Domestic & General
✨Know Your Stuff
Before the interview, make sure you understand Domestic and General's products and services. Familiarise yourself with their insurance offerings and think about how you can explain these clearly and simply. This will show that you're not just interested in the role but also in helping customers.
✨Showcase Your Resilience
Since the role is high-pressure, be prepared to discuss how you've handled challenging situations in the past. Share specific examples where you stayed calm under pressure or adapted your approach after facing rejection. This will demonstrate your resilience and adaptability, which are key traits for a Customer Sales Advisor.
✨Practice Active Listening
During the interview, practice active listening by summarising what the interviewer says and asking clarifying questions. This will not only help you understand their needs better but also showcase your empathetic nature, which is crucial for building trust with customers.
✨Communicate Clearly
Make sure to communicate your thoughts clearly and avoid jargon. Since the role requires explaining products transparently, practice articulating your ideas in a straightforward manner. This will reflect your ability to convey information effectively, which is essential for the position.