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For Companies At a Glance
- Tasks: Conduct outcome testing and provide data-driven insights to enhance customer experiences.
- Company: Join Domestic & General, a global leader in appliance and electronics support.
- Benefits: Enjoy competitive salary, generous leave, training opportunities, and a supportive work environment.
- Why this job: Make a real difference by improving customer outcomes and driving quality standards.
- Qualifications: Analytical mindset with experience in quality assurance or compliance monitoring preferred.
- Other info: Be part of a diverse team committed to continuous improvement and innovation.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Join to apply for the Outcome Tester role at Domestic & General. Domestic & General is an international company working with top domestic appliance and electronics brands, expanding globally. This position presents a unique opportunity to contribute to our customer journey team.
About The Role
At Domestic & General, we measure, test, and continuously improve customer outcomes. As an experienced and detailâoriented Outcome Tester, you will drive our commitment to quality and compliance by assessing customer interactions and providing dataâled insights.
Key Responsibilities
- Conduct endâtoâend outcome testing for various customer interactions and journeys, scoring quality based on our framework.
- Produce clear, insightful reports for senior management, highlighting risks or nonâcompliance with internal policies and external regulations.
- Identify and promptly escalate instances of customer detriment or process failure through proper channels.
- Provide meaningful, dataâled insight to support improved customer, regulatory, and commercial outcomes.
- Foster a culture of continuous improvement by promoting processâoriented thinking, curiosity, and improved ways of working.
- Support change initiatives that impact the Product function, embedding improvements consistently and at scale.
Knowledge and Expertise
- Good understanding of regulatory requirements including FCA Consumer Outcomes, the FCA Handbook, and GDPR.
- Experience in quality assurance, compliance monitoring, or customer outcome testing (desirable).
- Ability to analyse data and present technical information in a clear, actionable format for senior stakeholders.
- Strong written and verbal communication skills, with the ability to influence and engage across teams.
- Solutionsâfocused mindset with the ability to manage priorities and deadlines in a fastâpaced environment.
- Demonstrates integrity, accountability, and a drive for continuous improvement.
About You
Youâre analytical, naturally inquisitive, and comfortable working with data and detail. You care about getting things right for the customer and can translate findings into constructive feedback that helps teams improve.
We Offer
- Competitive salary and annual discretionary bonus;
- 25 days annual leave plus bank/public holidays and an option to buy up to 5 additional days of annual leave;
- Training opportunities and clear career progression;
- Health cash plan;
- Attractive pension scheme;
- Life assurance;
- Online benefit portal;
- Salary finance;
- Car leasing;
- Travel loans;
- Cycle to work;
- Health & wellbeing;
- Volunteer programme;
- Employee assistance programme;
- Free Domestic & General protection plan.
Equality, Diversity, and Inclusion
Domestic & General are an equalâopportunity employer and welcome applications from all suitably skilled persons irrespective of gender, age, race, disability, ethnicity, religion/belief, sexual orientation, gender reassignment or marital/family status.
Recruitment Process
We conduct a thorough referencing process, including criminal record checks. At Domestic & General, we are proud of our 100âyear legacy and excited about future growth plans.
Outcome Tester in London employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Outcome Tester in London
â¨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those at Domestic & General. A friendly chat can open doors and give you insider info about the company culture and the Outcome Tester role.
â¨Tip Number 2
Prepare for the interview by brushing up on your knowledge of FCA Consumer Outcomes and GDPR. Show us you know your stuff and can bring valuable insights to the table!
â¨Tip Number 3
Practice your data analysis skills! Be ready to discuss how youâve used data to drive improvements in past roles. We love candidates who can turn numbers into actionable insights.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, weâre always looking for passionate individuals who care about customer outcomes.
We think you need these skills to ace Outcome Tester in London
Some tips for your application đŤĄ
Tailor Your Application: Make sure to customise your CV and cover letter for the Outcome Tester role. Highlight your experience in quality assurance and compliance monitoring, and show how your skills align with our commitment to improving customer outcomes.
Showcase Your Analytical Skills: We love candidates who can analyse data and present it clearly. In your application, include examples of how you've used data to drive insights or improvements in previous roles. This will help us see your analytical mindset in action!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate strong written communication skills, so make sure your application reflects that!
Apply Through Our Website: Donât forget to submit your application through our website! Itâs the best way for us to receive your details and ensures youâre considered for the Outcome Tester position. We canât wait to hear from you!
How to prepare for a job interview at Domestic & General
â¨Know Your Stuff
Before the interview, make sure you brush up on your understanding of regulatory requirements like FCA Consumer Outcomes and GDPR. Familiarise yourself with how these regulations impact customer interactions, as this will show your commitment to quality and compliance.
â¨Showcase Your Analytical Skills
Prepare to discuss your experience in quality assurance or customer outcome testing. Bring examples of how you've analysed data and presented insights to senior stakeholders. This will demonstrate your ability to translate complex information into actionable feedback.
â¨Communicate Clearly
Practice articulating your thoughts clearly and concisely. Strong written and verbal communication skills are crucial for this role, so consider preparing a few key points about your previous experiences that highlight your ability to influence and engage across teams.
â¨Embrace Continuous Improvement
Be ready to discuss how you've fostered a culture of continuous improvement in past roles. Think of specific instances where you've promoted process-oriented thinking or supported change initiatives, as this aligns perfectly with what Domestic & General is looking for.
