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For Companies At a Glance
- Tasks: Lead forecasting and capacity planning to drive operational excellence in a dynamic environment.
- Company: Join a creative and fast-moving company with a strong legacy and exciting growth plans.
- Benefits: Enjoy hybrid work, health cash plans, discounts, and opportunities for personal and professional growth.
- Why this job: Make a visible impact by influencing senior leaders and shaping strategic workforce insights.
- Qualifications: Experience in workforce planning and advanced Excel skills are essential.
- Other info: Be part of a transformative culture focused on customer-centric solutions.
The predicted salary is between 50000 - 60000 £ per year.
Contract Type: Permanent, full time
Location: UK – Remote/Hybrid
We’re looking for a Senior Resource Planning Analyst to take ownership of forecasting, capacity planning, and strategic workforce insight across our multi‑channel operation. If you thrive in an analytical environment, enjoy influencing senior leaders, and take pride in building models that drive operational excellence, this is an exciting opportunity to make a visible impact.
About You
- Strong experience in workforce planning, demand forecasting, or resource modelling within an operational environment.
- Proficiency with Erlang staffing models and advanced Excel usage.
- Ability to translate complex data into clear business recommendations.
- Confident communication skills and experience presenting to senior stakeholders.
- A continuous improvement mindset with strong attention to detail.
- Ability to work independently while collaborating effectively within a wider planning function.
The Role
In this senior analytical role, you’ll lead the creation of accurate workload forecasts, build robust staffing models, and guide strategic conversations across the business. You’ll also be responsible for maintaining the integrity of our resource planning toolsets and ensuring that decision‑makers across the organisation have the insight they need to plan effectively.
- Demand Forecasting: Own the development and maintenance of multi‑channel demand forecasts, using historical trends and business intelligence to predict workload with accuracy.
- Capacity Modelling: Run and maintain monthly Erlang‑based models to produce precise FTE requirements aligned with forecasted demand.
- Stakeholder Presentation: Lead structured forecast review sessions with senior stakeholders, presenting assumptions, risks, and staffing recommendations with clarity and confidence.
- Variance Governance: Conduct in‑depth forecast‑vs‑actual analyses to identify behavioural or performance shifts requiring model recalibration.
- Strategic Reporting: Produce high‑level planning packs that outline recruitment needs, attrition trends, operational risks, and key workforce insights for senior management.
- Model Integrity: Safeguard the structure, accuracy, and version control of Excel‑based resource planning tools to ensure reliability and consistency.
Working for us, works for you
Personal and professional growth is encouraged, with internal mobility programmes providing networking opportunities and leadership development programmes. Work‑life balance with a hybrid role / health cash plan / instant discounts / the new credit building tool / salary finance loans / electric vehicle leasing / long service awards. Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
The culture at Domestic at General is creative, fast-moving and exciting as we’re going through a period of transformational change where customers are at the heart of everything we do… do not miss out on an opportunity to be part of both our culture and growth, apply now!
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Senior Resource Planning Analyst in Liverpool employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Resource Planning Analyst in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We want you to showcase your experience in workforce planning and how you've influenced senior leaders in the past.
✨Tip Number 3
Don’t just apply anywhere; focus on companies that align with your values and career goals. Check out our website for roles that excite you and fit your skills!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can keep you top of mind and show your enthusiasm for the role. Plus, it’s a great chance to reiterate your fit for the position.
We think you need these skills to ace Senior Resource Planning Analyst in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your expertise in workforce planning and demand forecasting, and don’t forget to showcase your proficiency with Erlang staffing models and Excel.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Senior Resource Planning Analyst role. Share specific examples of how you've influenced senior leaders and driven operational excellence in your previous roles.
Showcase Your Analytical Skills: In your application, emphasise your ability to translate complex data into clear business recommendations. We want to see how you’ve used your analytical skills to make a tangible impact in past positions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Domestic & General
✨Know Your Numbers
As a Senior Resource Planning Analyst, you'll need to demonstrate your expertise in demand forecasting and capacity modelling. Brush up on Erlang staffing models and be ready to discuss how you've used them in past roles. Prepare specific examples of how your analytical skills have led to operational improvements.
✨Communicate with Confidence
You'll be presenting to senior stakeholders, so practice articulating complex data in a clear and concise manner. Use storytelling techniques to make your insights relatable and impactful. Consider rehearsing with a friend or recording yourself to refine your delivery.
✨Showcase Your Continuous Improvement Mindset
Highlight your attention to detail and your approach to continuous improvement during the interview. Be prepared to discuss instances where you've identified inefficiencies and implemented changes that positively impacted resource planning or forecasting accuracy.
✨Prepare for Variance Governance Questions
Expect questions about how you handle forecast vs actual analyses. Think of examples where you've recalibrated models based on performance shifts. This will show your ability to adapt and ensure the integrity of resource planning tools, which is crucial for the role.