Senior Complaints Policy & Ombudsman Lead in Liverpool

A leading service provider seeks a Complaints – Policy and Ombudsman Manager. In this strategic role, you will lead a team focused on resolving high-risk Ombudsman cases and shaping the complaints policy framework. The ideal candidate should possess deep expertise in complaints management within a regulated financial services environment and strong knowledge of FCA DISP rules. The position offers comprehensive training, 33 days annual leave, and a range of health and wellbeing benefits. #J-18808-Ljbffr