Domestic & General in the United Kingdom is seeking a Senior Head of First Line Controls to lead customer, sales, service and complaints governance with EU regulatory alignment. This high-visibility role reports to senior leadership and the board, driving robust control frameworks and continuous improvement across first line activities.
You will oversee a team of around 15 staff, partner with QA, define MI metrics, and ensure compliant sales processes while leveraging the First Line Controls CoE
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Head of First-Line Controls & Regulatory Compliance employer: Domestic & General
At Domestic & General, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters collaboration and innovation. With flexible working arrangements and a strong focus on employee development, you will have access to numerous training opportunities and a clearly defined career progression path. Our comprehensive benefits package, including a competitive salary, health cash plan, and generous leave options, ensures that our employees feel valued and supported in their professional journey.
