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- Tasks: Lead the Root Cause Analysis function to drive systemic change and improve service quality.
- Company: A leading service provider in the UK with a focus on innovation and excellence.
- Benefits: Flexible hybrid working, training opportunities, and comprehensive health coverage.
- Why this job: Make a real impact by solving systemic issues and enhancing customer satisfaction.
- Qualifications: Expertise in root cause analysis, FCA regulations, and strong data analysis skills.
- Other info: Join a dynamic team dedicated to continuous improvement and professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading service provider in the UK is looking for a Head of Root Cause Analysis to lead the UK RCA function. This strategic role aims to identify systemic issues that lead to complaints and service failures.
The ideal candidate will have expertise in root cause analysis frameworks and FCA regulations, along with skills in data analysis and stakeholder engagement.
The position offers a flexible hybrid working arrangement and various employee benefits including training and health coverage.
Head of Root Cause Analysis — Drive Systemic Change (UK Hybrid) in Glasgow employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Root Cause Analysis — Drive Systemic Change (UK Hybrid) in Glasgow
✨Tip Number 1
Network like a pro! Reach out to industry contacts and attend relevant events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to root cause analysis and stakeholder engagement. We recommend using the STAR method to structure your answers and showcase your expertise.
✨Tip Number 3
Showcase your skills with a portfolio! If you've worked on projects involving data analysis or FCA regulations, compile them into a presentation. This will help you stand out and demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Root Cause Analysis — Drive Systemic Change (UK Hybrid) in Glasgow
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with root cause analysis frameworks and data analysis. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about driving systemic change and how your expertise can help us tackle complaints and service failures. Keep it engaging and personal!
Showcase Stakeholder Engagement Skills: In this role, you'll be working with various stakeholders, so make sure to highlight any experience you have in engaging and collaborating with different teams. We love seeing examples of how you've successfully navigated complex relationships!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Domestic & General
✨Know Your RCA Frameworks
Make sure you brush up on various root cause analysis frameworks before the interview. Be ready to discuss how you've applied these in past roles, especially in relation to systemic issues and service failures.
✨Familiarise Yourself with FCA Regulations
Since this role involves compliance, it’s crucial to have a solid understanding of FCA regulations. Prepare examples of how you've navigated regulatory challenges in previous positions to demonstrate your expertise.
✨Data Analysis Skills are Key
Be prepared to showcase your data analysis skills. Bring along examples of how you've used data to identify trends or issues in the past. This will help illustrate your analytical mindset and problem-solving abilities.
✨Engage Stakeholders Effectively
Stakeholder engagement is vital for this role. Think of instances where you've successfully collaborated with different teams or departments. Highlight your communication skills and how you’ve built relationships to drive change.
