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- Tasks: Support first line controls to enhance customer experiences and manage risk events.
- Company: Join Domestic & General, a company with a proud 100-year legacy and exciting growth plans.
- Benefits: Enjoy hybrid work, 33 days annual leave, health cash plans, and employee discounts.
- Why this job: Be part of a dynamic team driving continuous improvement and making a real impact.
- Qualifications: Experience in risk or compliance roles, strong analytical skills, and a collaborative mindset required.
- Other info: Opportunities for career progression and participation in eco and social volunteering.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a detail-focused and proactive First Line Control Specialist to join our Controls & Assurance team. In this key role, you’ll support the delivery and execution of first line controls that underpin great customer experiences and ensure we meet our commercial and regulatory commitments. You’ll work closely with a range of stakeholders to maintain effective oversight, support risk event management, and help drive continuous improvement in how we operate.
You’ll be responsible for control validation, Root Cause Analysis, and supporting the resolution of risk events. You will also help ensure that control activities align with both our internal standards and the needs of our customers.
Key Responsibilities- Support the First Line Controls Manager in executing strategies and control activities that align with customer outcome-led principles.
- Deliver control validation and contribute to continuous improvement through effective analysis of Key Risk Indicators (KRIs) and risk events.
- Work with internal stakeholders to ensure control frameworks are effective, well-documented and embedded across operations.
- Contribute to Root Cause Analysis to identify and address the underlying causes of customer or operational issues.
- Support the Risk Champion in ensuring RCSA cycles are completed diligently and any risk events are proactively addressed.
- Produce high-quality reports and analysis for senior stakeholders, identifying trends and opportunities for improvement in the customer journey or commercial performance.
- Collaborate across teams to ensure control recommendations are practical, aligned to business processes, and support compliant outcomes.
You’ll bring a keen eye for detail, a strong understanding of operational controls, and the confidence to influence across teams. Your analytical mindset and communication skills will help turn insight into action, supporting continuous improvement across our control landscape.
Key Experience And Skills- Experience in a first line risk, control or compliance role within a regulated environment.
- Proven ability to influence stakeholders and embed control improvements that drive better outcomes.
- Strong analytical skills with the ability to translate complex data into clear reports and recommendations.
- Understanding of Consumer Duty and regulatory risk appetite.
- Confident working in a fast-paced environment with competing priorities.
- Collaborative and solutions-focused approach.
- Comprehensive training with clearly defined career progression opportunities.
- Regular incentives with amazing prizes to be won.
- Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days of annual leave.
- Health cash plan – employer funded cover to enable you to claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more.
- Pension scheme – matched employer contributions up to 5% of basic salary.
- Life assurance – employer funded cover of 4x basic salary.
- Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services.
- Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues.
- Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for hundreds of online and high street retailers.
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
First Line Control Specialist employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Control Specialist
✨Tip Number 1
Familiarise yourself with the key responsibilities of the First Line Control Specialist role. Understanding control validation and Root Cause Analysis will help you speak confidently about your relevant experience during interviews.
✨Tip Number 2
Network with current or former employees at Domestic & General. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations for the role.
✨Tip Number 3
Prepare to discuss how you've influenced stakeholders in previous roles. Highlight specific examples where your analytical skills led to improved outcomes, as this aligns closely with the job's requirements.
✨Tip Number 4
Stay updated on regulatory changes and Consumer Duty principles. Demonstrating your knowledge in these areas during discussions will show your commitment to compliance and operational excellence.
We think you need these skills to ace First Line Control Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in risk, control, or compliance roles. Use keywords from the job description, such as 'control validation', 'Root Cause Analysis', and 'Key Risk Indicators' to demonstrate your fit for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the First Line Control Specialist position. Discuss how your analytical skills and attention to detail will contribute to the team's success and mention specific examples of past experiences that align with the responsibilities outlined in the job description.
Showcase Your Analytical Skills: Provide examples in your application that showcase your ability to analyse complex data and produce clear reports. Highlight any experience you have with continuous improvement initiatives or stakeholder collaboration, as these are key aspects of the role.
Proofread Your Application: Before submitting your application, take the time to proofread for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the First Line Control Specialist role.
How to prepare for a job interview at Domestic & General
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a First Line Control Specialist. Familiarise yourself with key terms like control validation, Root Cause Analysis, and Key Risk Indicators (KRIs) to demonstrate your knowledge during the interview.
✨Showcase Your Analytical Skills
Prepare to discuss examples from your past experience where you've successfully analysed data or resolved issues. Highlight how your analytical mindset has led to improvements in processes or customer experiences.
✨Prepare for Stakeholder Interaction
Since the role involves working closely with various stakeholders, think of instances where you've influenced others or collaborated on projects. Be ready to explain how you can effectively communicate and drive change within teams.
✨Demonstrate a Customer-Centric Approach
Emphasise your understanding of Consumer Duty and how it relates to the role. Prepare to discuss how you would ensure that control activities align with customer needs and contribute to positive outcomes.
