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For Companies At a Glance
- Tasks: Deliver exceptional customer service and resolve issues on the first contact.
- Company: Join Domestic & General, a leading global manufacturer and retail partner.
- Benefits: Enjoy 33 days annual leave, health perks, and career progression opportunities.
- Why this job: Make a real difference by helping customers feel valued and heard.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Flexible remote work with extensive training and support for your career growth.
The predicted salary is between 28800 - 43200 £ per year.
Customer Support Advisor – Service Excellence (Remote)
Remote position with Domestic & General, a leading manufacturer and retail partner, supporting around 9 million customers worldwide. The role offers a flexible onboarding program and a balanced work life.
Location: Remote
Start Date: Monday 17th November
What will you be doing?
As a Customer Support Advisor in our busy inbound Service Excellence department, you will deliver an excellent customer experience, resolving issues on the first contact and ensuring customers feel heard and valued.
- Use your expert knowledge and communication skills to resolve a wide range of customer issues and queries.
- Aim to address customers’ queries or problems immediately.
- Build rapport with customers, understand their individual needs and prioritize their interests.
What Else To Expect
- 3‑week remote training programme covering our systems, service techniques and what makes a great customer experience.
- Shift pattern from Monday to Sunday, 8 am–8 pm.
- Home office equipment provided; broadband access required.
- Extensive training and support with strong career progression across many areas such as HR, Tech, Finance, and Marketing.
The Experience And Skills You Need
- Solid background in customer service.
- Driven mindset, passion for hitting targets and helping customers.
- Proven experience working autonomously or in a home‑based position.
- Excellent communication skills and ability to build rapport, listen and demonstrate empathy.
- Team player committed to creating an excellent customer experience.
- Unflappable, resilient attitude to juggle tasks and bounce back quickly.
Benefits
- Full training and clear career progression opportunities.
- Regular incentives and monthly sales bonuses.
- Annual leave – 33 days (including bank holidays).
- Free annual D&G protection plan and discounted rates for family and friends.
- Employee assistance programme offering free support on relationships, health, and finance.
- Health and wellbeing perks including discounted gym membership and healthcare benefits.
- Pension scheme – matched employer contributions up to 5% of basic salary.
- Life assurance – employer funded cover of 4× basic salary.
- Employee discounts across online and high‑street retailers.
- Other benefits including travel loans, car leasing, Cycle to Work, and Salary Finance schemes.
Due to logistical demands, we can only accept applications from mainland UK.
Domestic & General are an equal opportunities employer. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. A thorough referencing process, including credit and criminal record checks, will be carried out.
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Customer Support Advisor - Service Excellence (Remote) employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - Service Excellence (Remote)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Domestic & General. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when it comes to demonstrating your communication skills and problem-solving abilities during the interview.
✨Tip Number 3
Show off your personality! When you're chatting with the interviewer, let your passion for helping customers shine through. Share personal stories that highlight your experience and how you've made a difference in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re keen on the role.
We think you need these skills to ace Customer Support Advisor - Service Excellence (Remote)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your customer service experience. We want to see how your skills align with the role of a Customer Support Advisor, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: Since communication is key in this role, let your personality shine through in your written application. Use clear and engaging language to demonstrate your ability to connect with customers and resolve their issues effectively.
Highlight Your Resilience: We’re looking for someone who can handle challenges with a positive attitude. Share examples of how you’ve bounced back from tough situations or managed multiple tasks at once. This will show us you’re the unflappable team player we need!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Domestic & General
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Understand what makes a great customer experience and be ready to share examples from your past roles where you resolved issues effectively.
✨Showcase Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly. Use the STAR method (Situation, Task, Action, Result) to structure your answers when discussing how you've built rapport with customers in the past.
✨Demonstrate Your Resilience
Prepare to discuss situations where you faced challenges or difficult customers. Highlight how you remained calm and focused, showcasing your unflappable attitude and ability to bounce back quickly.
✨Research Domestic & General
Familiarise yourself with Domestic & General’s services and values. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their mission of delivering excellent customer service.