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- Tasks: Be the go-to person for customers needing help and upsell our awesome products.
- Company: Join Domestic & General, a leader in appliance breakdown protection with millions of satisfied customers.
- Benefits: Enjoy remote work options, generous annual leave, and exciting incentives.
- Why this job: Great work-life balance, supportive culture, and a chance to make a real impact.
- Qualifications: Sales experience, excellent communication skills, and a passion for customer service.
- Other info: Flexible shifts and a brand new office near the train station await you!
The predicted salary is between 24000 - 36000 ÂŁ per year.
Join D&G this Summer 2024. Start date: 22nd July. Are you a natural-born salesperson? Do you always put your customers first? Want to work for a great company with amazing benefits? If it’s a YES, YES, and YES you should join us as a Customer Sales Advisor.
Who are we? We’re Domestic & General (D&G), a proud partner to many leading manufacturer and retail brands worldwide, providing appliance breakdown protection. Basically, if someone’s fridge, dishwasher or even their boiler breaks down, they can rely on us to sort it out. In the UK alone, almost 9 million customers do. Right now, we’re recruiting Customer Sales Advisors — a role that offers a great work-life balance, with some excellent employee benefits.
What will you be doing?
- Acting as the first point of contact for customers who need help
- Assisting customers calling to register their appliances
- Using your wit, charm and best sales patter to upsell our products
- Building rapport with our customers and getting to know their needs
- Helping each customer find the protection package for them
Don’t worry, we’re not about throwing you in at the deep end. We’ll help you find your feet with a three-week training programme. You’ll learn our systems, meet your colleagues, hone your sales technique, and love talking to our amazing customers.
So, what do we need from you?
- A solid background in targeted sales.
- Excellent attention to detail. Our customers mean a great deal to us, so want to get things right first time.
- Great communication skills to build relationships and listen to our customers.
- You’ll be a team player dedicated to providing the best customer experience.
- You’ll be calm, cool, and relaxed; able to juggle tasks while working quickly.
Sound good? There’s more… You can work remotely if you live far away. We’ll provide all the equipment you need to work from home, you’ll just need to have broadband access. Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office right next to the train station. You’ll enjoy a state of the art working environment where you can collaborate with colleagues and receive hands-on support.
You’ll work a flexible 37.5-hour shift across the following hours: Monday – Friday: 08:00 – 20:00, Saturdays: 08:00 – 18:00 and Sundays: 09:00 – 18:00.
What are these benefits?
- Full training– with clear career progression opportunities.
- Regular incentives– with some pretty great prizes.
- Sales bonuses– each month you’ll get the chance to earn some extra take-home pay.
- Annual leave– 33 days (including bank holidays).
- A free annual D&G protection plan– we want you to see how great the product you’re selling is. There are discounted rates for family and friends too.
- Employee assistance programme– free support and advice on relationships, physical and mental health, financial assistance and more.
- Health and wellbeing– discounted gym membership, help towards essential healthcare costs, including dental, optical, and physiotherapy.
- Pension scheme– matched employer contributions up to 5% of basic salary.
- Life assurance– employer funded cover of 4x basic salary.
- Employee discounts– access to discounted Sky TV and mobile packages, and discounts for loads of online and high street retailers.
- And many more benefits– including travel loans, car leasing and Cycle to Work and Salary Finance schemes.
We really couldn’t sell this anymore if we tried. That’s your job. Or at least it could be. Get your application in now and join us as a Customer Sales Advisor.
Customer Sales Advisor - Whirlpool (Hybrid & Remote) employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Whirlpool (Hybrid & Remote)
✨Tip Number 1
Familiarise yourself with Domestic & General's products and services. Understanding the specifics of what you’ll be selling will not only boost your confidence but also help you engage more effectively with customers during the interview.
✨Tip Number 2
Practice your sales pitch! Since this role is all about upselling and building rapport, rehearsing how you would approach a customer can give you an edge. Think about how to highlight the benefits of the protection packages in a relatable way.
✨Tip Number 3
Showcase your communication skills during the interview. Be prepared to demonstrate how you would handle different customer scenarios, as this will highlight your ability to listen and respond effectively to customer needs.
✨Tip Number 4
Research the company culture at Domestic & General. Understanding their values and mission can help you align your answers with what they are looking for in a candidate, making you a more attractive applicant.
We think you need these skills to ace Customer Sales Advisor - Whirlpool (Hybrid & Remote)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant sales experience and customer service skills. Use specific examples that demonstrate your ability to upsell products and build rapport with customers.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for sales and customer service. Mention why you want to work for Domestic & General and how your skills align with the role of Customer Sales Advisor.
Highlight Key Skills: In your application, emphasise your communication skills, attention to detail, and ability to multitask. These are crucial for the role, so provide examples of how you've demonstrated these in previous positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Domestic & General
✨Showcase Your Sales Skills
As a Customer Sales Advisor, your ability to sell is crucial. Prepare examples of past sales experiences where you successfully upsold products or services. Highlight your techniques and how they benefited the customer.
✨Demonstrate Customer-Centric Attitude
D&G values putting customers first. Be ready to discuss how you've prioritised customer needs in previous roles. Share specific instances where you went above and beyond to ensure customer satisfaction.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to assess your communication skills and sales techniques. Practice common scenarios you might encounter as a Customer Sales Advisor, focusing on building rapport and addressing customer concerns.
✨Research D&G and Whirlpool
Familiarise yourself with Domestic & General and their partnership with Whirlpool. Understanding their products and services will help you answer questions confidently and show your genuine interest in the company.
