Customer Sales Advisor - Sky Inbound (Hybrid & Remote)

Customer Sales Advisor – Sky Inbound (Hybrid & Remote)

New Year, New Opportunity – Your Sales Career Starts Here! Start 2026 with a role that rewards your talent and ambition.

Salary: £24,500 per year plus OTE £4,600 per annum.

Contract: Permanent, full time with a fixed shift pattern.

Location: REMOTE – working from home.

Start date: 12 January.

This vacancy is in one of our Sky Inbound sales teams, meaning you’ll be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote this well‑known household brand, making our customers aware of the Sky Protect product they can purchase, for added peace of mind. You will be taking inbound calls from Sky’s warm customer base, who will benefit from your expert guidance to purchase Sky Protect products that suit their needs.

The Sky Inbound department is a lively, energetic, fun sales‑driven environment, focused on delivering great sales performance through excellent customer service. In Sky Inbound you can expect plenty of support through coaching and personal development, along with engaging sales focused incentives & initiatives.

We’ll take care of providing the equipment you need before you start, but you must have broadband access if working from home. Alternatively, if you live within a commutable distance from our Nottingham office you can work on a hybrid basis. We’ve just opened a brand new office next to the train station. You\’ll enjoy a state‑of‑the‑art working environment where you can collaborate with colleagues and receive hands‑on support.

About You

• Proven experience in a home‑based position or a similar role where you have worked autonomously. Previous targeted sales or customer service experience is a must.
• A skilled and driven customer service and sales professional.
• Thrives on beating and exceeding sales targets and has strong sales skills – but always puts the customer’s interests first.
• Understands the customer’s perspective and has a natural ability to build strong rapport and demonstrate empathy through excellent communication skills.
• Confident multi‑tasker who can hit multiple targets whilst being resilient and shows great team spirit.

Salary and Benefits

• Highly competitive £24,500 basic salary.
• Average Bonus Earnings of £4,600 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Opportunities for higher rates of salary and additional bonus based on performance for the highest performing Agents.
• Extensive training and support allowing you to develop your sales expertise. Excellent progression potential across many areas such as HR, Tech, Finance and Marketing.

Training Schedule

We offer a fantastic virtual training experience over a 5‑ period. Please ensure you can commit to the full 5‑week schedule before applying.

• Mon – Fri: 09:00 – 17:30.

The training will provide a rich blend of learning from our L&D team, as well as independent e‑learning, and self‑reflection.

You’ll start by learning about Domestic & General’s successful history and future vision, whilst getting to know your new colleagues. You’ll also listen to some of our customer calls to see what makes a great customer experience, as well as perfect your sales ability.

Our Benefits

• Comprehensive training with clearly defined career progression opportunities.
• Regular incentives with amazing prizes to be won.
• Annual leave – 33 days annual leave (including bank holidays) with an annual option to buy up to 5 additional days.
• Health cash plan – employer funded cover to enable claim money back on essential healthcare costs, including dental, optical, physiotherapy and many more. Cover also includes unlimited access to a 24/7 virtual GP service.
• Pension scheme – matched employer contributions up to 5% of basic salary.
• Life assurance – employer funded cover of 4x basic salary.
• Dedicated online benefit portal offering access to saving and lending facilities, financial wellbeing and support services:
  • Salary Finance – access to savings and borrowing through payroll.
  • Car Leasing – access to a carbon neutral salary sacrifice car leasing scheme, with an all‑inclusive monthly cost covering all charge, taxes, insurance, repairs and maintenance on a range of brand new vehicles.
  • Travel Loans – interest‑free loans to help spread the cost of annual travel tickets.
  • Cycle to Work – tax‑efficient bike and cycling equipment worth up to £1,000.
• Health & Wellbeing – discounted gym membership, online virtual workout sessions, online culinary classes.
• OnHand – giving the opportunity to be an Eco & Social volunteer via a handy app.
• Employee Assistance Programme – specialist advice and support on issues such as finance, relationships, illness and family issues.
• Free Domestic & General protection plan – one free plan each year with access to discounted rates of up to 50% on additional plans, including referrals for family and friends.
• Employee discounts – access to discounted Sky TV and mobile packages, together with a range of discounts for 100s of online and high street retailers.

Next Steps for Internal Applicants

• Update your Career Profile in Workday.
• Download your Talent Card.
• Attach it along with your CV and cover letter in the “Upload Documents” section of the application.

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.

Due to logistical constraints, this remote role is only available to candidates based in mainland UK.

At Domestic & General, we are proud of our 100‑year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.