At a Glance
- Tasks: Help customers with Sky equipment and promote Sky Protect products.
- Company: Join a vibrant team at Sky, focused on sales and customer service.
- Benefits: Enjoy a competitive salary, bonuses, and a 4-day work week.
- Other info: Comprehensive training and career progression opportunities await you!
- Why this job: Make a real difference while enjoying a better work-life balance.
- Qualifications: Sales or customer service experience is essential; strong communication skills are a must.
The predicted salary is between 24500 - 29540 £ per year.
Customer Sales Advisor - Sky Inbound (4 Day week)
Join to apply for the Customer Sales Advisor - Sky Inbound (4 Day week) role at Domestic & General
Salary: £22,865 per year plus OTE £5,040 per annum (Pro Rata)
Contract: Permanent, full time (35 hours)
Shift Pattern: 4-day week (Sun-Weds)
Location: REMOTE – working from home (Hybrid options available)
Purpose of the role: you will be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote Sky Protect products to customers, guiding them to the best options for their needs. You will take inbound calls from SKY’s warm customer base and deliver excellent service while driving sales in a supportive environment.
Start date: 10 November
About the role
This vacancy is in one of our Sky Inbound sales teams. The department is a lively, energetic, sales-driven environment with coaching and development support, plus sales incentives and initiatives. The 4-day week offers a fixed shift pattern from Sunday to Wednesday to support work-life balance. Remote working from home is available with broadband access required; hybrid working is an option if you live within a commutable distance from our Nottingham office.
Training
We offer a virtual training experience over a 5-week period. Training hours are 8:00-17:30 on Sun & Mon, 8:00-18:00 on Tue & Wed. Training includes L&D sessions, e-learning, call listening, and practice to build sales capability.
Responsibilities
- Handle inbound calls from Sky customers, understand their needs, and recommend Sky Protect products where appropriate
- Provide excellent customer service while achieving sales targets
- Build rapport with customers and demonstrate empathy through clear communication
- Be a resilient multi-tasker with the ability to manage multiple targets and work well in a team
Qualifications and attributes
- Proven experience in a home-based position or a similar autonomous role; targeted sales or customer service experience is essential
- Strong customer service and sales skills with a customer-first mindset
- Ability to understand the customer perspective and build rapport
- Excellent communication skills and the ability to be a confident multi-tasker
Salary and benefits
- Basic salary £24,500 plus average bonus earnings of £5,040 per annum, with opportunities for higher rates based on performance
- Comprehensive training and clear career progression opportunities
- Regular incentives and prizes, 33 days annual leave (including bank holidays) with option to buy up to 5 extra days
- Health cash plan and 24/7 virtual GP service
- Pension matched up to 5%, life assurance (4x basic salary)
- Dedicated online benefit portal with savings and lending facilities, Cycle to Work, Travel Loans, and more
- Employee discounts on Sky TV and mobile packages among others
Next steps for internal applicants
Update your Career Profile in Workday, download your Talent Card, and attach it with your CV and cover letter in the application. Domestic & General are an equal opportunities employer and a thorough referencing process is in place, including credit and criminal record checks. This remote role is available to candidates based in mainland UK.
We are committed to growth and development and invite applicants to join us on this journey.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Customer Sales Advisor - Sky Inbound (4 Day week) in Nottingham employer: Domestic & General
Join a dynamic team at Sky Inbound as a Customer Sales Advisor, where you will enjoy a 4-day work week that promotes a healthy work-life balance. With comprehensive training, ongoing support, and clear career progression opportunities, you'll thrive in a vibrant sales-driven environment while benefiting from competitive salary packages and employee discounts. Embrace the flexibility of remote work or hybrid options in our new Nottingham office, all while being part of a company that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Sky Inbound (4 Day week) in Nottingham
✨Tip Number 1
Get to know the company and its products inside out. When you’re on that call, showing genuine enthusiasm for Sky Protect will make you stand out. Customers can sense when you’re passionate, so let that shine through!
✨Tip Number 2
Practice your sales pitch! Role-play with a friend or family member to get comfortable with guiding customers through their options. The more you rehearse, the more natural it’ll feel when you’re on the phone.
✨Tip Number 3
Don’t forget to highlight your customer service skills during interviews. Share specific examples of how you’ve gone above and beyond for customers in the past. This shows you’re not just about sales, but also about building relationships.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and what we’re looking for in a candidate.
We think you need these skills to ace Customer Sales Advisor - Sky Inbound (4 Day week) in Nottingham
Some tips for your application 🫡
Show Off Your Sales Skills:Make sure to highlight your previous sales experience in your application. We want to see how you've smashed targets and provided top-notch customer service in the past!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Sales Advisor role. It shows us you’re genuinely interested.
Be Yourself:We love authenticity! Let your personality shine through in your written application. Share your passion for helping customers and why you’d be a great fit for our lively team.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Domestic & General
✨Know Your Stuff
Before the interview, make sure you’re familiar with Sky's products, especially Sky Protect. Understanding the features and benefits will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales experiences and how you’ve exceeded targets. Use specific examples that highlight your ability to connect with customers and close deals, as this is crucial for a Customer Sales Advisor.
✨Practice Active Listening
During the interview, demonstrate your listening skills by responding thoughtfully to questions. This shows that you value communication and can empathise with customers, which is key in a customer service role.
✨Emphasise Team Spirit
Even though the role is home-based, teamwork is still important. Be ready to share examples of how you’ve collaborated with others in past roles, and express your enthusiasm for contributing to a lively, energetic team environment.
