At a Glance
- Tasks: Help customers with Sky equipment and promote Sky Protect products.
- Company: Join a vibrant team at Sky, focused on sales and customer service.
- Benefits: Enjoy a competitive salary, bonuses, and a 4-day work week.
- Other info: Comprehensive training and career progression opportunities await you!
- Why this job: Make a real difference while enjoying a better work-life balance.
- Qualifications: Sales or customer service experience is essential; strong communication skills are a must.
The predicted salary is between 24500 - 29540 £ per year.
Customer Sales Advisor - Sky Inbound (4 Day week)
Join to apply for the Customer Sales Advisor - Sky Inbound (4 Day week) role at Domestic & General
Salary: £22,865 per year plus OTE £5,040 per annum (Pro Rata)
Contract: Permanent, full time (35 hours)
Shift Pattern: 4-day week (Sun-Weds)
Location: REMOTE – working from home (Hybrid options available)
Purpose of the role: you will be the first point of contact for customers who call in for help with their Sky equipment. You will represent and promote Sky Protect products to customers, guiding them to the best options for their needs. You will take inbound calls from SKY’s warm customer base and deliver excellent service while driving sales in a supportive environment.
Start date: 10 November
About the role
This vacancy is in one of our Sky Inbound sales teams. The department is a lively, energetic, sales-driven environment with coaching and development support, plus sales incentives and initiatives. The 4-day week offers a fixed shift pattern from Sunday to Wednesday to support work-life balance. Remote working from home is available with broadband access required; hybrid working is an option if you live within a commutable distance from our Nottingham office.
Training
We offer a virtual training experience over a 5-week period. Training hours are 8:00-17:30 on Sun & Mon, 8:00-18:00 on Tue & Wed. Training includes L&D sessions, e-learning, call listening, and practice to build sales capability.
Responsibilities
- Handle inbound calls from Sky customers, understand their needs, and recommend Sky Protect products where appropriate
- Provide excellent customer service while achieving sales targets
- Build rapport with customers and demonstrate empathy through clear communication
- Be a resilient multi-tasker with the ability to manage multiple targets and work well in a team
Qualifications and attributes
- Proven experience in a home-based position or a similar autonomous role; targeted sales or customer service experience is essential
- Strong customer service and sales skills with a customer-first mindset
- Ability to understand the customer perspective and build rapport
- Excellent communication skills and the ability to be a confident multi-tasker
Salary and benefits
- Basic salary £24,500 plus average bonus earnings of £5,040 per annum, with opportunities for higher rates based on performance
- Comprehensive training and clear career progression opportunities
- Regular incentives and prizes, 33 days annual leave (including bank holidays) with option to buy up to 5 extra days
- Health cash plan and 24/7 virtual GP service
- Pension matched up to 5%, life assurance (4x basic salary)
- Dedicated online benefit portal with savings and lending facilities, Cycle to Work, Travel Loans, and more
- Employee discounts on Sky TV and mobile packages among others
Next steps for internal applicants
Update your Career Profile in Workday, download your Talent Card, and attach it with your CV and cover letter in the application. Domestic & General are an equal opportunities employer and a thorough referencing process is in place, including credit and criminal record checks. This remote role is available to candidates based in mainland UK.
We are committed to growth and development and invite applicants to join us on this journey.
Seniority level
- Entry level
Employment type
- Full-time
Job function
- Other
Customer Sales Advisor - Sky Inbound (4 Day week) in Nottingham employer: Domestic & General
Join a dynamic team at Sky Inbound as a Customer Sales Advisor, where you will enjoy a 4-day work week that promotes a healthy work-life balance. With comprehensive training, ongoing support, and clear career progression opportunities, you'll thrive in a vibrant sales-driven environment while benefiting from competitive salary packages and employee discounts. Embrace the flexibility of remote work or hybrid options in our new Nottingham office, all while being part of a company that values diversity and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Sky Inbound (4 Day week) in Nottingham
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Customer Sales Advisor - Sky Inbound (4 Day week) at Domestic & General, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Domestic & General. Tailor your message to explain why you’re drawn to them and how you can contribute as a Customer Sales Advisor - Sky Inbound (4 Day week). Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Customer Sales Advisor - Sky Inbound (4 Day week) in Nottingham
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Domestic & General:When writing your cover letter, make sure to tailor your message specifically for Domestic & General. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Domestic & General
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Domestic & General that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Domestic & General that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Domestic & General’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
