Salary and Contract
Start: Monday, 6th of July.
Salary: £25,506 per year plus on‑target earnings (OTE) of £8,400 per annum.
Contract: Permanent, full‑time, 37.5 hours per week with rotating weekly shift pattern.
Location: Nottingham (Hybrid & Remote options available).
About the role
As a Retentions Advisor you will work at the heart of our customer experience, helping customers rediscover the value of staying with us. You will engage in high‑volume calls via our telephony system, assist customers with personalised solutions, and work toward clear retention targets while ensuring every interaction meets FCA standards.
Key Responsibilities
- Engage in high‑volume customer calls via our telephony system.
- Assist customers in rediscovering the value of staying with the company by offering personalised solutions.
- Work toward clear retention targets while ensuring every interaction meets FCA standards.
- Maintain a customer‑first mindset and thrive in a fast‑paced environment.
Qualifications
- Self‑Driven – Motivated by a sales environment, achieving customer sales outcomes aligned with FCA requirements.
- Empathetic and an active listener – Understanding customer needs to recommend suitable products and build trust.
- Resilient and adaptable – Comfortable with high pressure and regulatory changes; stays calm, adjusts approach, keeps learning.
- Curious and growth mindset – Willingness to learn about new products, compliance updates and client perspectives.
- Clear communicator – Explains products transparently, avoiding jargon or misleading language as a regulatory must.
- Independent – Ambitious and innovative while able to work autonomously in a home‑based position.
Shift Pattern
Your shift patterns will rotate on a 6‑week rota between our core opening hours of 8 am and 8 pm (Monday‑Saturday). You will work 37.5 hours per week and have two 15‑minute breaks and a full hour for lunch.
Benefits
- Starting salary of £25,506.
- Average bonus earnings of £8,400 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and professional growth opportunities with internal mobility and leadership development programmes.
- Work‑life balance with a hybrid role, health cash plan, instant discounts, new credit building tool, salary finance loans, electric vehicle leasing, and long‑service awards.
Equal Opportunity
Domestic & General are an equal opportunities employer. We treat people fairly and view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com.
