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For Companies At a Glance
- Tasks: Deliver exceptional service to customers and provide tailored solutions for account changes.
- Company: Join a dynamic team at Domestic & General, focused on customer satisfaction.
- Benefits: Competitive salary, bonus potential, health plans, and flexible work options.
- Why this job: Make a real impact on customers' lives while developing your sales skills.
- Qualifications: Self-driven, empathetic, resilient, and clear communicator with a growth mindset.
- Other info: Enjoy a supportive environment with opportunities for internal mobility and leadership development.
The predicted salary is between 24500 - 24500 £ per year.
Overview
Join to apply for the Customer Sales Advisor – Retentions (Remote & Hybrid) role at Domestic & General
Responsibilities
- In the role of a retentions advisor, deliver exceptional service to existing customers who are exploring changes to their account by listening closely, understanding concerns, and offering tailored solutions that highlight the benefits of continuing their journey with us.
- Log into our automatic call distributor and build rapport with customers to understand their needs, aiming to make a meaningful impact on customers’ lives.
- Engage in a fast-paced, high-energy environment where resilience, adaptability and a customer‑first mindset are key to success.
- Contribute to achieving appropriate customer sales outcomes in line with FCA requirements.
Requirements & Skills
- Self-Driven – motivated by a sales environment with a focus on compliant customer outcomes.
- Empathetic and an active listener – ability to understand customer needs and build trust.
- Resilient and adaptable – able to cope with high-pressure situations and evolving regulations.
- Curious and growth-minded – willingness to learn about new products, updates and client perspectives.
- Clear communicator – ability to explain products transparently and avoid jargon.
- Independent – capable of working autonomously in a home-based position.
Details
- Salary: £24,500 per year plus OTE £7,800 per annum
- Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern
- Location: Nottingham (Hybrid & Remote options)
- Start: 27 October
- Shift pattern: Rotating 6-week rota between 8am and 8pm (Monday-Saturday)
- You’ll work 37.5 hours per week with two 15-minute breaks and a full hour for lunch; broadband access required.
Benefits
- Starting salary of £24,500.
- Average bonus earnings of £7,800 per annum based on sales performance, service and call quality.
- Internal mobility and leadership development opportunities.
- Work-life balance with hybrid role, Health Cash Plan, discounts, credit-building tools, Salary Finance Loans, electric vehicle leasing and long service awards.
What’s Next / Internal Applicants
If you are a current D&G employee applying for an internal role, ensure your Career Profile in Workday is up to date. Download and attach your Talent Card to showcase your skills and experience as part of your application. The Talent Card is a one-page summary of a candidate’s Career Profile in Workday, including current role, certifications and mobility preferences to help hiring managers understand your career journey.
Process
- Microsoft Teams interview and a call listening exercise, with feedback provided after the interview.
- Next steps for internal applicants include updating Workday, downloading the Talent Card, and attaching it with your CV and cover letter.
Equality and opportunity Domestic & General are an equal opportunities employer and consider all applications on merit. We conduct credit and criminal checks where appropriate.
Location notes: Leicester, Derby area postings referenced; role location listed as Nottingham with hybrid/remote options.
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Customer Sales Advisor - Retentions (Remote & Hybrid) employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Retentions (Remote & Hybrid)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Domestic & General. Understand their values and what they stand for. This will help you connect with the interviewer and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your listening skills! As a Customer Sales Advisor, you'll need to listen closely to customers. Try role-playing with a friend or family member to hone your active listening skills. This will prepare you for those tricky customer scenarios during the interview.
✨Tip Number 3
Show off your resilience! Be ready to share examples of how you've handled high-pressure situations in the past. Employers love to see candidates who can adapt and thrive in fast-paced environments, so have a few stories up your sleeve.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, applying directly through us means you’ll be one step closer to landing that Customer Sales Advisor role. Don’t miss out!
We think you need these skills to ace Customer Sales Advisor - Retentions (Remote & Hybrid)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Customer Sales Advisor role. Highlight your customer service experience and any sales achievements to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers and how your empathetic listening skills can make a difference in their journey with us.
Showcase Your Communication Skills: Since clear communication is key, ensure your application is free from jargon and easy to read. We want to see how well you can explain your thoughts and ideas, just like you would with our customers.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and keep track of all the amazing candidates we’re excited to meet.
How to prepare for a job interview at Domestic & General
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Sales Advisor - Retentions role. Familiarise yourself with the responsibilities and skills required, especially around delivering exceptional service and understanding customer needs. This will help you tailor your answers to show how you can meet those expectations.
✨Showcase Your Listening Skills
As an active listener, it's crucial to demonstrate this during your interview. Practice reflecting back what the interviewer says and ask clarifying questions. This not only shows your listening ability but also your empathy and understanding of customer concerns, which are key traits for this role.
✨Prepare for High-Pressure Scenarios
Given the fast-paced environment, be ready to discuss how you've handled high-pressure situations in the past. Think of specific examples where you adapted quickly or maintained resilience. This will highlight your ability to thrive in a dynamic setting, which is essential for success as a retentions advisor.
✨Communicate Clearly and Confidently
Practice explaining complex ideas in simple terms, avoiding jargon. During the interview, focus on clear communication to convey your thoughts effectively. This will reflect your ability to explain products transparently to customers, aligning with the role's requirements.