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- Tasks: Connect with customers and help them protect their valuable items through insurance options.
- Company: Join Domestic & General, the UK's largest insurance company with a global vision.
- Benefits: Earn ÂŁ24,500 plus up to ÂŁ8,000 in bonuses, with remote work and growth opportunities.
- Why this job: Thrive in a fast-paced, supportive environment while making a real difference for customers.
- Qualifications: Self-driven, empathetic, resilient, and a clear communicator with a growth mindset.
- Other info: Enjoy a dynamic role with excellent career development and a great team culture.
The predicted salary is between 24500 - 32500 ÂŁ per year.
Customer Sales Advisor – Outbound (Bristol)
Join Domestic & General as a Customer Sales Advisor – Outbound (Bristol).
Salary: ÂŁ24,500 per year plus OTE ÂŁ8,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Bristol (Remote – Working from home)
Start: 20 October 2025
Domestic and General is the largest insurance company in the UK, servicing over 9 million customers annually. We have been recognised as a “Great place to Work” for consecutive years.
Do you thrive in a fast-paced environment and enjoy connecting with people? If you\’re motivated by a supportive but target-based environment, you\’ll fit right in as a Customer Sales Advisor.
We set the bar high – our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
So, who are you?
- Self-Driven – You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener – Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable – Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
- Curious and growth mindset – A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
- Clear communicator – Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent – You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
How will you contribute?
As a remote outbound sales advisor, you will play a pivotal role within the business as you help customers safeguard their valuable household electrical items, through our insurance cover protection options.
You will provide the features and benefits of our protection plans to customers, whilst also addressing any questions or concerns that customers may have. You will focus on ensuring the very best outcome for customers during each interaction.
This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
What\’s Next?
The Benefits Of Joining Domestic And General
- Starting salary of ÂŁ24,500.
- Average Bonus Earnings of ÂŁ8,000 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Remote working / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards
Process
- Apply on workday
- 15-minute telephone conversation with one of our Talent Acquisition team
- Complete our online Virtual Assessment
- A Microsoft teams’ interview and call listening exercise
- Job Offer and employment screening checks
- IT Equipment delivery and set up call in readiness for day 1
At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey.
Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
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Customer Sales Advisor - Outbound (Bristol) employer: Domestic & General
Contact Detail:
Domestic & General Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Sales Advisor - Outbound (Bristol)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Domestic & General. Understand their values, products, and what makes them a great place to work. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your pitch! You’ll need to present yourself confidently, so rehearse how you’d explain your experience and why you’re the perfect fit for the Customer Sales Advisor role. Keep it clear and concise, focusing on your customer-first mindset.
✨Tip Number 3
Be ready for role-play scenarios! Since this is a sales position, expect to demonstrate your skills in real-time. Think about how you would handle different customer interactions and be prepared to showcase your empathy and active listening.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic addition to their team.
We think you need these skills to ace Customer Sales Advisor - Outbound (Bristol)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Sales Advisor role. We want to see how you can thrive in a fast-paced environment and connect with customers!
Show Off Your Communication Skills: Since clear communication is key, use your application to demonstrate your ability to explain things simply and effectively. Avoid jargon and keep it straightforward – we love that!
Highlight Your Resilience: We’re looking for someone who can stay calm under pressure. Share examples of how you've adapted in challenging situations or bounced back from setbacks. This will show us you're ready for our high-energy environment!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Domestic & General!
How to prepare for a job interview at Domestic & General
✨Know Your Stuff
Before the interview, make sure you understand Domestic & General's products and services. Familiarise yourself with their insurance protection options and think about how you can present these features to potential customers. This will show that you're genuinely interested and prepared.
✨Showcase Your People Skills
As a Customer Sales Advisor, connecting with people is key. During the interview, highlight your experience in customer service and sales. Share specific examples of how you've built trust with customers and addressed their needs effectively. This will demonstrate your empathetic and active listening skills.
✨Stay Calm Under Pressure
The role requires resilience and adaptability, especially in a fast-paced environment. Be ready to discuss how you've handled challenging situations in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your ability to stay composed under pressure.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your curiosity and growth mindset, which are essential traits for this position.