At a Glance
- Tasks: Engage with customers, upsell products, and ensure their appliances are covered.
- Company: Domestic & General is a leading partner for appliance protection, serving nearly 9 million UK customers.
- Benefits: Enjoy remote work, extensive training, bonuses, and 33 days of annual leave.
- Other info: Flexible working hours and a new office near Nottingham for those who prefer in-person collaboration.
- Why this job: Join a supportive team with great career progression and a fun work culture.
- Qualifications: Targeted sales experience and excellent communication skills are essential.
The predicted salary is between 19500 - 29500 £ per year.
Spring Into April - Step Into a Role Full of Energy and Opportunity
Salary: £25,506 per year plus average additional earnings of £8,000 per annum
Contract: Permanent, full time with a fixed weekly shift pattern
Location: Remote - Working from home
Start: Monday the 27th of April
Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. We have been recognised as a "Great place to Work" for consecutive years.
Do you thrive in a fast‑paced environment and enjoy connecting with people? If you’re motivated by a supportive but target‑based environment, you’ll fit right in as a Customer Sales Advisor.
Who are you?
- Self‑Driven – motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener – understanding customer’s needs to recommend suitable products and build trust.
- Resilient and adaptable – handle high‑pressure sales, regulatory changes and rejections by staying calm and learning.
- Curious and growth mindset – willing to learn new products, compliance updates and client perspectives.
- Clear communicator – explain products transparently, avoid jargon or misleading language, a regulatory must.
- Independent – combine ambition and innovation, able to work autonomously in a home‑based position.
How will you contribute?
As a remote outbound sales advisor in our virtual contact centre, you will help customers safeguard their valuable household electrical items through our insurance cover protection options. You will provide the features and benefits of our protection plans to customers and address any questions or concerns, focusing on the best outcome for each interaction.
It is a remote role with supportive teamwork, professional growth, and rewarding impact on customer lives.
Shift pattern
- Mon‑Thurs 10:30‑7pm
- Fri 9‑5:30pm
- 2 × 15‑min breaks and 30‑min lunch break
Key benefits
- Starting salary of £25,506
- Average bonus earnings of £8,000 per annum, earned through strong sales performance and excellent customer service and call quality.
- Personal and professional growth encouraged via internal mobility and leadership development programmes.
- Remote working, health cash plan, instant discounts, new credit building tool, salary finance loans, electric vehicle leasing, long‑service awards.
Application eligibility
This role is only available to applicants based in mainland UK.
EEO Statement
Domestic & General are an equal opportunities employer. We treat all applicants fairly, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We require thorough referencing including credit and criminal record checks.
Customer Sales Advisor - Outbound employer: Domestic & General
Domestic & General is an exceptional employer that prioritises employee growth and well-being, offering extensive training and clear career progression opportunities in a supportive work environment. With a flexible remote working arrangement and a brand new office in Nottingham for those who prefer collaboration, employees enjoy a healthy work-life balance, competitive benefits including generous annual leave, sales bonuses, and a comprehensive employee assistance programme. Join us to be part of a company with a rich legacy and exciting future prospects, where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor - Outbound
✨Tip Number 1
Familiarise yourself with Domestic & General's products and services. Understanding what you’ll be selling will not only boost your confidence but also help you engage customers more effectively during calls.
✨Tip Number 2
Practice your sales pitch! Role-playing with a friend or family member can help you refine your approach and improve your ability to upsell products while maintaining a friendly rapport with customers.
✨Tip Number 3
Brush up on your communication skills. Since this role is remote, being able to convey your message clearly and listen actively will be crucial in building relationships with customers over the phone.
✨Tip Number 4
Show enthusiasm for the role during any interviews or discussions. Employers love candidates who are genuinely excited about the opportunity, as it reflects positively on their potential to engage customers.
We think you need these skills to ace Customer Sales Advisor - Outbound
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your targeted sales experience and any relevant skills that align with the Customer Sales Advisor role. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for sales and customer service. Mention specific examples of how you've successfully upsold products or built rapport with customers in previous roles.
Highlight Communication Skills:In your application, emphasise your excellent communication skills. Provide examples of how you've effectively listened to customer needs and provided tailored solutions in past experiences.
Show Enthusiasm for the Company:Research Domestic & General and express your enthusiasm for their mission and values in your application. Mention why you want to work for them specifically and how you can contribute to their success.
How to prepare for a job interview at Domestic & General
✨Showcase Your Sales Skills
As a Customer Sales Advisor, your sales experience is crucial. Prepare specific examples of how you've successfully upsold products or services in the past. Highlight your ability to meet targets and how you prioritise customer satisfaction.
✨Demonstrate Excellent Communication
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to discuss how you build rapport with customers and listen to their needs, as this will be essential for success.
✨Familiarise Yourself with the Company
Research Domestic & General and understand their products and services. Being knowledgeable about the company will not only impress your interviewers but also help you tailor your responses to align with their values and mission.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing during the interview to demonstrate your sales techniques. Practise common sales scenarios, focusing on how you would handle objections and close a sale while keeping the customer's best interests in mind.
