Customer Sales Advisor - Beko Europe (Hybrid & Remote)

Overview

Make March Your Moment – Join Our Sales Team at D&G Starting 9th March! Kick off a new chapter with a role full of growth, support, and opportunity.

Salary: £24,500 per year plus average additional earnings of £7,024 per annum

Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern

Location: Nottingham (Hybrid & Remote)

Start: Monday, the 9th of March

For consecutive years we have been recognised as a “Great place to Work”. Do you thrive in a fast-paced environment and enjoy connecting with people? If you\\\’re motivated by a supportive but target-based environment, you\\\’ll fit right in as a Customer Sales Advisor in the Beko Registrations department. We set the bar high – our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.

Responsibilities

• In the role of an inbound sales advisor, you will log into our automatic call distributor system and receive inbound calls from customers eager to register their items. You will build rapport, understand customer needs, and guide them through the registration process, ensuring they feel valued and supported.
• Engage in meaningful conversations and provide guidance to customers through the registration process.

Who you are (Qualifications)

• Self-Driven – Motivated by a sales environment where achieving the right customer sales outcomes is key and in line with FCA requirements.
• Empathetic and an active listener – Understanding customer needs is crucial for recommending suitable products and building trust.
• Resilient and adaptable – Able to handle high-pressure situations, stay calm, adjust your approach, and keep learning in a fast-paced environment.
• Curious and growth-minded – Willing to learn about new products, compliance updates and client perspectives to ensure right outcomes.
• Clear communicator – Able to explain products transparently and avoid jargon or misleading language; a regulatory must.
• Independent – Capable of working autonomously in a home-based position.

Shift Pattern

Your shift patterns will rotate on a 6 week rota between our core opening hours of 8am and 8pm (Monday-Sunday).

You will work 37.5 hours per week and have two 15-minute breaks and a full hour for lunch.

We’ll provide all the equipment you need, but you must have broadband access.

The Process

• Apply on workday
• 15-minute telephone conversation with one of our Talent Acquisition team
• Complete our online Virtual Assessment
• A Microsoft Teams interview and call listening exercise
• Job Offer and employment screening checks
• IT Equipment delivery and set up call in readiness for day one.

The Benefits Of Joining Domestic And General

• Starting salary of £24,500.
• Average Bonus Earnings of £7,024 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
• Personal and Professional growth is encouraged, with internal mobility programmes providing networking opportunities and leadership development programmes.
• Work-life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards

We want everyone to have a fair and inclusive experience when applying for a role with us.

If you require adjustments or additional support during the application or interview process, please get in touch at recruitment@domesticandgeneral.com and our team will do our best to help.

Please note that we have a thorough referencing process, which includes criminal record checks. This role is only available to applicants based in mainland UK. Don\\\’t hesitate, submit your application and up to date CV or Resume now!

Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.