At a Glance
- Tasks: Connect with customers and guide them through registering their appliances.
- Company: Join the UK's largest insurance company with a global vision.
- Benefits: Competitive salary, bonuses, hybrid work, and career growth opportunities.
- Other info: Enjoy a dynamic team culture with recognition for your contributions.
- Why this job: Make a real impact while thriving in a fast-paced, supportive environment.
- Qualifications: Sales-driven, empathetic, resilient, and a clear communicator.
The predicted salary is between 24500 - 24500 £ per year.
Salary: £24,500 per year plus OTE £7,800 per annum
Contract: Permanent, full time, 37.5 hours per week with a rotating weekly shift pattern
Location: Nottingham (Hybrid & Remote)
Start: 6 October 2025
Domestic and General is the largest insurance company in the UK with an ambition to scale globally. We currently service over 9 million customers annually whilst being a proud partner to leading manufacturers and retail brands across the globe. For consecutive years we have been recognised as a "Great place to Work".
Do you thrive in a fast-paced environment and enjoy connecting with people? If you’re motivated by a supportive but target-based environment, you’ll fit right in as a Customer Sales Advisor. We set the bar high - our agents are the best of the best. The role is a fast-paced, high-energy environment where resilience, adaptability, and a customer-first mindset are key to success.
So, who are you?
- Self-Driven: You are motivated by a sales environment, where achieving the right customer sales outcomes is key and in line with FCA requirements.
- Empathetic and an active listener: Understanding customer’s needs is crucial for recommending suitable products and building trust.
- Resilient and adaptable: Sales can be high-pressure, and regulations evolve. You might face rejection or regulatory changes. Instead of getting discouraged, you stay calm, adjust your approach, stay positive and keep learning, in a fast-paced environment.
- Curious and growth mindset: A willingness to learn about new products, compliance updates and client perspectives, helps to ensure you consistently provide the right customer outcomes.
- Clear communicator: Explaining products transparently and avoiding jargon or misleading language, is a regulatory must.
- Independent: You are the right combination of ambitious and innovative, whilst able to work autonomously in a home-based position.
How will you contribute?
In the role of an inbound sales advisor, you will play a pivotal part in our mission to provide exceptional service to customers seeking to register their new appliances. Your day will begin with logging into our automatic call distributor system, where you will receive inbound calls from customers eager to register their items. Each interaction will require you to build rapport and demonstrate your ability to connect with customers to understand their needs. You’ll engage in meaningful conversations and guide customers through the registration process, ensuring they feel valued and supported.
If you live within a commutable distance to our Nottingham office, you will work on a hybrid basis with some days in the office and some at home. You will be part of a supportive team that values your efforts and celebrates your success, fostering an environment where your contributions are recognised and appreciated. Whilst challenging, it is incredibly rewarding as you will have the opportunity to make a significant impact on the lives of our customers. We also have remote options for those that live further away.
This position not only offers a competitive salary but also presents an excellent opportunity for individuals eager to advance their careers in sales and customer service, all within a supportive and rewarding atmosphere that encourages professional growth and development.
Shift Pattern
Your shift patterns will rotate between our core opening hours of 8am and 8pm (Monday-Sunday). You’ll work 37.5 hours per week and you will have two 15-minute breaks and a full hour for lunch, allowing you to recharge and maintain your focus. We’ll provide all the equipment you need, but you must have broadband access.
What’s Next?
At D&G we give you all the tools that you would need to have a fulfilling career. Every system, every process and every Partner is brought to life through a series of eLearning, Facilitator led sessions, Role Reality sessions, Call Listening and Call Taking exercises during the training period. This allows you to fully embrace and understand what is required to succeed at D&G and to provide our customers with the best outcomes.
The Benefits Of Joining Domestic And General
- Starting salary of £24,500.
- Average Bonus Earnings of £7,800 per annum, earned through a combination of strong sales performance, excellent customer service and call quality.
- Personal and Professional growth is encouraged, with Internal Mobility programmes providing networking opportunities and Leadership development programmes.
- Work-Life balance with a hybrid role / Health Cash Plan / Instant discounts / the new credit building tool / Salary Finance Loans / electric vehicle leasing / long service awards.
Process
- Apply on workday
- 15-minute telephone conversation with one of our Talent Acquisition team
- Complete our online Virtual Assessment
- A Microsoft teams’ interview and call listening exercise
- Job Offer and employment screening checks
- IT Equipment delivery and set up call in readiness for day 1
Ready to Apply?
If you’re a current D&G employee applying for an internal role, please ensure your Career Profile in Workday is up to date before submitting your application. Don’t forget to download and attach your Talent Card to showcase your skills and experience. This is a required part of your application.
What’s the Talent Card?
The Talent Card is a one-page summary of an employee’s Career Profile in Workday. It includes:
- Current role and experience
- Job interests and career preferences
- Certifications
- Mobility preferences
This helps hiring managers quickly understand the candidate’s career journey and future aspirations.
Next Steps For Internal Applicants
- Update your Career Profile in Workday
- Download your Talent Card
- Attach it along with your CV and cover letter in the "Upload Documents" section of the application
Currently we can only accept applications from mainland UK. At Domestic & General, we are proud of our 100-year legacy and excited about our future growth plans. We are expanding our horizons, entering new markets and territories internationally and we need your expertise to help us on the journey. Domestic & General are an equal opportunities employer, which means we treat people fairly. We view all applications equally, regardless of gender, colour, ethnic background, religion, disability, age, sexual orientation, gender reassignment or marital/family status. We also have a thorough referencing process, which includes credit and criminal record checks.
Locations
Customer Sales Advisor in England, Nottingham employer: Domestic & General
Domestic and General is an exceptional employer, offering a dynamic work environment in Nottingham that fosters personal and professional growth. With a strong emphasis on employee development through internal mobility programmes and leadership training, we ensure our team members thrive in their careers while enjoying a supportive culture that celebrates success. Our hybrid working model provides flexibility, allowing you to balance your work and personal life effectively, all while being part of a company recognised as a 'Great Place to Work'.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Advisor in England, Nottingham
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Domestic and General. Understand their values, mission, and what makes them a great place to work. This will help you connect better during your conversation.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain why you’re the perfect fit for the Customer Sales Advisor role. Think about your past experiences and how they relate to the skills they’re looking for, like resilience and empathy.
✨Tip Number 3
Be ready for role-play! During the interview, you might have to demonstrate your sales skills through a call listening exercise. Stay calm, show your customer-first mindset, and remember to listen actively to the scenario presented.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Sales Advisor in England, Nottingham
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you connect with our customer-first mindset.
Tailor Your CV:Make sure your CV is tailored to the Customer Sales Advisor role. Highlight your sales experience and any customer service skills that align with what we’re looking for. It’s all about showing us why you’re the best fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story. Use it to explain why you’re interested in working with us at Domestic & General and how your skills can help us achieve our goals. Keep it clear and engaging!
Follow the Application Process:Make sure you apply through our website and follow the steps outlined in the job description. This includes attaching your Talent Card if you're an internal applicant. We want to make this as smooth as possible for you!
How to prepare for a job interview at Domestic & General
✨Know the Company Inside Out
Before your interview, take some time to research Domestic and General. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences that highlight your sales achievements and customer service skills. Think about times when you turned a challenging situation into a success story, as this aligns perfectly with the role of a Customer Sales Advisor.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking relevant follow-up questions. This shows that you can connect with customers and understand their needs, which is crucial for the role.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play exercises during the interview process. Practice handling common customer scenarios, focusing on empathy and clear communication. This will help you showcase your ability to build rapport and provide excellent customer service.
